Spire Healthcare - Bank Reception Administrator
Bank Reception Administrator | Reception Department | Competitive Hourly Rate | Leicester | Bank
Spire Leicester Hospital are looking to bring on a Bank Reception Administrator to join their established team on a bank basis. This is a brilliant opportunity for you to progress your customer service experience in an administrative role within the private healthcare sector.
Spire Leicester Hospital is a premium provider of private healthcare. We practice some of the most advanced treatments with the latest generation imaging and diagnostic technology. This means we can offer everything from screening, rehabilitation and cutting-edge surgical procedures across a variety of specialist treatments which are all delivered through our expert and caring clinical teams.Duties and responsibilities
- To provide day to day patient administration support within designated areas as required ensuring that daily tasks are completed to a high level of service both to internal and external customers of all payor types
- To provide further administration cover as required across the hospital including but not limited to Medical Records, Switchboard and Imaging Reception
- To have responsibility for ensuring that the administration processes for providing consultants and staff with all relevant correspondence is delivered effectively and in a timely manner
- To maintain a comprehensive knowledge and understanding of the services provided by the hospital and be able to liaise with consultants, finance, clinical, teams, secretaries and hospital teams as required
- To ensure support is provided as required in administration duties that will ensure the management, delivery and billing of patient pathways pre and post consultation, by providing effective record keeping to ensure all patients are administered without delay and processed correctly.
- To support an effective booking process in SAP/ Hospital Management System to process the completion of patient pathway from referral to discharge including any admin associated with referral management, waiting list management, patient arrival and discharge
- Undertake daily task lists for any administration department
- Attend regular departmental meetings and keep up to date on all hospital matters relating to patient administration.
- Comply with hospital policies and procedures, as well as the hospital uniform policy.
- Project a professional image, with concern for accuracy, confidentiality and customer-focused service.
- Who we're looking for
- Previous relevant experience in an Administrative support role
- Experience of working independently and on own initiative working with deadlines team
- Customer Service experience is essential – Ideally being in a customer facing role with excellent telephone manner.
- Windows MS office suites Inc. Database/Excel and accurate keyboard skills/PC literate.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- Bank colleagues are paid weekly
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
- Save an average of £50 per month with our free onsite car park
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications