Dietetic Support Worker
Stockport NHS Foundation Trust
There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff.In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.
Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.
Our values ‘We Care, We Respect, We Listen’ are at the heart of everything we do, and come from our promise: ‘Making a difference every day.’ They drive the behaviour and actions for everyone in our organisation.
In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.
Greater Manchester Continuous Service Commitment
As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service).If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.
Our Values:
We Care
About each other
Our patients and their families
The communities we serve
The environment
We support them and deliver on their promises
We Respect
Each other
Our patients and their families
Our partners
We are kind and helpful, and we expect the same in return
We Listen to
Each other
Our patients and their families
Our partners
We act and learn from what we hear
Job overview
subject to job matching
An exciting opportunity has arisen for an enthusiastic and motivated Band 3 Dietetic Support Worker to join our Integrated Nutrition and Dietetic service at Stockport NHS Foundation Trust. This is based in our community team at Kingsgate House.The team comprises of an Integrated Nutrition and Dietetic Service Lead, Team leader, band 7, band 6 dietitians, Dietetic Support Worker and Secretary. We are integrated service with the Acute dietetic service at Stepping Hill Hospital and patient education colleagues.
The role will be focused on providing a high standard of dietetic care to community patients requiring nutritional support. There will be opportunities working alongside dietitians in their specialist areas.
As a Support Worker you will be required to complete the Care Certificate programme. Professional development is encouraged through supervision, appraisal, mandatory training and CPD activities. Supervision is provided by senior clinical staff.
You will require to have access to a vehicle which can be used for work purposes or will be able to travel as required to meet the needs of the service. Please note not all office locations or client care bases maybe reached by public transport?Please state in your supporting statement how you will achieve this requirement.
Main duties of the job
The Integrated Nutrition and Dietetic Service is based across acute and community settings. Thisprimarily based in the community in Stockport.
The Dietetic Support Worker assists the Dietitians in certain aspects of this work including: Liaising with the Dietitians and following plans of care for patient follow up Actively participate within group education under the supervision of the Dietitian.
Data entry regarding product orders
Assisting with the daily supply of dietetic products to patients in their own homes and working with
the enteral feeding companies
A working knowledge of different products and their clinical use is required.
Assisting selected patients on the wards to choose preferred and clinically suitable food and drinks, under the supervision of a Dietitian.Responsible for the service ordering of supplies and consumables. Telephone calls to nursing homes regarding residents
Electronic ordering of products
Working for our organisation
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
Benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union– for local financial advice
Detailed job description and main responsibilities
Main Duties and ResponsibilitiesTo deal courteously and efficiently with incoming telephone calls from healthcare professionals, patients and members of the public. Liaise, where necessary, with Dietitians or action as appropriate
to role
Office administration. Provide cover for some secretarial duties during leave
Assist with the supply of therapeutic dietary products and equipment to the service.
Check stock deliveries against delivery notes where required.
Assist the Dietitians with monitoring of product supplier company performance against contract.
Assist Dietitians with the arrangements for patients on tube feeds.
This may include completing computerised registration for the home feed service, telephone calls and
emails to GP surgeries, liaison with acute Dietitians and the home feed service company. Enter data
as needed into tables.
Provide follow-up support to selected patients who have been seen first by the Dietitian and monitor
nutritional care plan this may be in clinics, patient’s own homes or nursing homes.
Gather information for referrals made to the Dietitian
Visit patient’s homes to undertake weight assessments
Actively participate within group education under the supervision of the Dietitian
Attend Trust mandatory training.
Attend and participate in meetings as required
Provide training on malnutrition universal screening tool/ nutritional screeningwhere required.
Support nutritional analysis using computer software, where required
Adhere to the Health and Care Professions Council (HCPC) and British Dietetic Association (BDA)
4Responsibility for Policy and Service Development and Implementation
Communicate to the Dietitians issues requiring further development.
Assist in the development of patient advisory literature.
Assist in quality assurance for care and delivery of service to the Trust.
Propose changes in working practices or procedures for own area.
Participate in quality improvement initiatives within the department
Responsibilities for Human Resources and Leadership
To work as an active, efficient and supportive member of the Nutrition and Dietetic Service staff
across several integrated teams.
Responsibilities for Teaching and Training
Assist in the development and delivery of education and training programmes.
To support new/inexperienced staff members by participating in their induction programme/ training
as required.
Support the training of Dietitian students where appropriate
Responsibilities for data and information resources
Accurately record statistics on activity and audit in compliance with Trust and department
requirements if required.
Complete nutritional analysis of recipes and menus as directed by senior Dietitian
Research, Development and Audit
Participate in departmental audit as required
Participate in relevant policy development as required
Physical Skills and Effort
Manoeuvre goods and equipment and assist people to move, in accordance with manual
handling regulations and good practice.
Standard keyboard skills required
The role requires physical effort to carry scales and hoist scales to homes and use with patients.
This involves working within spaces in the patient home
Anthropometric measurements may need to be undertaken following instruction from the Dietitian
The role will cover the region and requires movement between locations
General Duties for all employees
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Hand Hygiene
To assist the Trust in reducing healthcare acquired infections (HCAI’s) all staff should be familiar with all
the Trust’s Infection Prevention policies which are appropriate to their role. You are required to attend
mandatory training in Infection Prevention and be compliant with all measures known to be effective in
reducing HCAI’s”
Safeguarding
All Stockport Foundation Trust employees are required to act in such a way that at all times safeguards
and promotes the health and well-being of children, young people and vulnerable adults. Familiarisation
with and adherence to the policies and procedures relating to child protection and safeguarding of
children, young people and vulnerable adults are adhered to. It is the responsibility of all staff to report
any concerns and they must therefore be aware of child and adult safeguarding procedures and who to
contact within the Trust for further help and guidance. It is an essential requirement of all employees as
is participation in mandatory safeguarding training in accordance with the employees roles and
responsibilities.
Prevention
To actively work with patients/clients/service users to identify appropriate opportunities in Making Every
Contact Count for preventative interventions which may reduce the risk of future harm to health and
wellbeing and to provide brief advice and refer or signpost to sources of further information and support
which may include advice on lifestyle behaviour and social care needs as well as safety and
management of long term conditions.
Data Protection, Confidentiality and Information Governance
The post holder must abide by all relevant Trust and departmental policies including information
governance, confidentiality and data protection and, undertake the annual data security awareness
mandatory training. The post holder is reminded that any breach of the Trust’s information governance
and security policies and procedures, including data protection legislation, will result in disciplinary
action.
Data Protection Legislation – the post holder is required to process all personal data relating to patients
and staff, whether in paper, electronic or other media, in accordance with the Data Protection Act 2018
and the General Data Protection Regulations (GDPR), ensuring the security and confidentiality of data at
all times.
The post holder must not for their own benefit or gain, or to divulge to any persons, firm or other
organisation whatsoever, any confidential information belonging to the Trust or relating to the Trust’s
affairs or dealings which may come to their knowledge during employment.
Health & Safety
Under the Health and Safety at Work Act 1974, the Trust has a statutory responsibility to provide and
maintain a healthy and safe environment for its staff to work in. Equally the post holder is required to
work within the Trust Health & Safety Policy and fulfil a proactive role towards the management and
control of risk. This entails the identification, assessment and the immediate reporting, using the Trust
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Incident Reporting System, any incident, accident, hazard or near miss involving patients, service users, carers, staff, contractors or members of the public.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.
If successful this vacancy will require an enhanced DBS check at a cost of £54.50. This cost will be deducted from your first Trust salary
In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.
Person specification
education and qualifications
Essential criteria- • G.C.S.E. or equivalent English and Mathematics Grade A-C
- • N/SVQ Level 3 Allied Health Profession award (Dietetic Support) or equivalent qualification/ experience
- • Computer competency qualification
- • Associate member of BDA (British Dietetic Association)
Experience
Essential criteria- • • Clerical tasks including typing skills
- • Communicating with people
- • Working in a team
- • Dietetic Support Worker/Assistant or equivalent
- • Communicating with people with serious illness
- • Working in NHS or other caring environment
skills and ability
Essential criteria- • Accurate with detail
- • Complete tasks on time
- • Organise own work under supervision
- • Maintain confidentiality
- • Sensitive, supportive and empathic to distress
- • Negotiation and motivation
- • Positive approach
- • Able to work under pressure and interruptions
- • Simplify technical information to increase patient understanding
- • Awareness of Equality & Diversity
work related circumstances
Essential criteria- • Manual handling
- • Ability to be flexible with working hours
- will require access to a vehicle which can be used for work purposes or able to travel as required to meet the needs of the service. Please note not all office locations or client care bases maybe reached by public transport?
knowledge
Essential criteria- • Understanding of medical terminology
- • IT skills including MS Word
- • Efficient use of telephone, photocopier, filing etc.
- • Appropriate choices on therapeutic diet menus
- • Products and equipment for tube feeds and therapeutic diets
Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.
From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications. If you are interested in this post and wish to be considered, we strongly advise you to complete and submit your application as soon as possible.
Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion.Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.
Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce.Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.