IT Support 2nd Line Service Desk Technical Support
Hemel Hempstead
IT Support | 2nd Line | Service Desk | Technical Support
My growing client base din Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems.
Responsibilities- Provide technical support to clients via phone and email.
- Troubleshoot and resolve technical issues, including hardware, software, and network problems.
- Log and manage support requests using our ticketing system.
- Escalate complex issues when necessary.
- Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs.
- Participate in training sessions to develop technical skills and knowledge.
- Provide excellent customer service and always maintain a professional demeanour.
- Understanding of computer systems, networks, and software.
- Experience of working in an IT Support role.
- Excellent communication and interpersonal abilities both written and verbal.
- Strong problem-solving skills.
- Attention to detail.
- Experience working with customers.
- Customer-focused with a commitment to delivering high-quality service.
- Ability to work collaboratively with other departments and stakeholders.
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