Technical Support Analyst
UP TO £25,000 + BENEFITS
HYBRID WORKING
OFFICE HQ - Near YORK
Your new role
An Award Winning Organisation who have several "Best Places to Work" accreditations are seeking to add a further 2nd Line Technical Support Analyst to their current team. The company is incredibly proactive about Training and Developing their staff & encourage them to move within the Business - this vacancy has come about due to an internal Promotion.This role would suit someone from a similar Service Desk role and someone who has the desire and ambition to learn, has exceptional problem-solving abilities and can provide outstanding customer service.
What you'll need to succeed
The role requires the following to be delivered on a day-to-day basis:- Respond to Technical issues - via Phone / email / Deskside
- Troubleshoot skills and resolve issues promptly for customers
- Ability to record detailed documentation of support issues and resolutions.
- Previous experience of an ITSM Tool to log, track and manage tickets.
- ITIL knowledge and understanding
- Knowledge of key vendor products such as VMWare, Microsoft Suite - M365
- Can do attitude and be proactive
- MSP experience would be an advantage.
What you'll get in return
The role offers a Salary of up to £25,000 - the Team works on a 1 in 3 week rota system - with One Week in the Office and two from Home (further details on request). Additional Benefits and support include; 25 Days Holiday + BH's, Pension, a Personal Development Plan with 12 days of specific, tailored Training.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk