[ref. k98929817] Senior Support Analyst | York and Scarborough Teaching Hospitals NHS Foundation Trust

Due to expansion of our Service Management function we have an exciting opportunity for a dynamic individual to join us as a Senior Support Analyst. You will be joining a brand new team that is going to develop and implement an ITSM strategy across all of Digital Information Services (DIS).

The post is 37.5 hours per week between 8am-5pm Monday-Friday based at our offices in York. Fixed Term/Secondment for 18 months.

For currently NHS Employees this position is available as a secondment opportunity and you must seek approval from your current line manager prior to applying

• Working with all the different technical and administrative teams within DIS providing them with Service Management support
• To represent DIS to key contacts within the trust.
• Support the Incident, Problem, Change Management functions.
• Assess departments performance against SLAs.
• Ensure new IT Services are effectively onboarded
• Maintain support documentation & guidance

Successful candidates will ideally have knowledge & experience of working within the ITIL Service Management Framework.

Our benefits

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension fordependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• Agenerous relocation package of up to 30% of salary (capped at £18k)to support with relocation expensesfor hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/managerat interview stage.
• A variety ofdifferent typesof paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work,familyand relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Workscheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring,cinemaand financefrom a rangeof providers

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You areadvised to submityou application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.

As part ofseekingto become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promoteSaBRE- Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, thisremainsour best defence to protect our patients,ourselvesand everyone else.

This advert closes on Tuesday 8 Oct 2024