IT Systems Support Analysts
Following a significant digital transformation, we are seeking to recruit two IT Systems Support Analysts/User Support Analysts to join our growing team initially on a 12 month fixed term contract. In an organisation that sees every day as an opportunity to make a difference to peoples' lives, these roles will be pivotal to ensuring our key systems support this.
As one of a small team of IT Systems Support Analysts you will be responsible for:-- Working collaboratively across all our services to provide exceptional delivery of our IT Roadmap.
- IT access in the company, including setting up of new users
- Supporting the implementation of our IT Systems
- Providing system support including management of users and reporting issues
- User training for systems and basic IT Skills
- Maintaining training manuals
- Monitoring the use of systems to ensure they are being used effectively and provide support where necessary
- UAT of upgrades and fixes
- Working closely with the Personalised Technology Co-ordinator for rolling out Assistive Technology
- Previous experience providing 1st/2nd line IT Support
- Experience supporting IT systems and applications
- Office 365 support and user management
- Sharepoint
- Excellent communication skills, both verbal and written
What you'll get in return
In return, you will be rewarded with ongoing training and development in a hybrid environment based in the office 3 days a week.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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