Clinical Engineering Service Administration Support Officer

Job overview

We are looking for an Administration Support Officer to work in the Medical Electronics department at Torbay Hospital to provide support with clerical and secretarial duties across various sections of the service, Medical Electronics Section, Medical Mechanical Equipment Section, Medical Device Library, Medical Devices Trainer, and Contract Management.

The post holder will continue appropriate training program(s). A good grade in English and Maths at GCSE or Equivalent is required.

We are looking for someone who enjoys working in a diverse, forward-thinking environment and will be expected to act on their own initiative within defined boundaries.

They will be collaborating with the other administrative staff and will share workloads. Training will be given to enable them to perform their duties and personal development.

The service encourages staff to undertake flexible working to achieve a good work life balance and maximise the effectiveness of the service to meet stakeholder’s expectations.

Applicants should have a good general education (GCSE or equivalent in English and maths subject).

Main duties of the job

The post holder is expected to undertake.

• Front of house duties to include answering the phone, taking accurate messages, relaying customer enquiries to an appropriate member of staff, meeting visitors to the CES (Sales representatives, Service Engineers, trust employee’s), couriers and directing them to the locations/staff)
• Arranging meetings, making sure papers our available and collecting reflective notes of meeting
• Provision of clerical and secretarial support is maintained with an efficient, consistent, and thoughtful manner.
• Contribute to Data inputting and processing on the trusts medical devices database management system.
• Will promote and contribute to providing a straightforward professional advice & guidance service and demonstrates best value to the organisation.

The post holder will be providing administration support to the Head of Service and members of the CES leadership team to insure we provide a safety focused and high-quality service.

Working for our organisation

The Clinical Engineering Services provides a comprehensive management & technical support service for a broad spectrum of medical devices used throughout the health, care, and social community.

The administration support team works closely with the Contracts Manager, Senior Engineers, and Head of Service to optimise technical service support by reviewing diverse options with supporting medical devices or other scientific equipment.The CES ensures patient safety is delivered within a best value model to optimise life ownership costs.

You will support the senior engineers within the Medical Electronics section; being the largest section in CES in providing repair, routine schedule service maintenance, troubleshooting, technical advice, and commissioning & device disposal (‘cradle to grave’).

Medical Electronics implements and manages Medicines and Healthcare products Regulatory Agency (MHRA) Safety notices and Manufacturer product recall/updates.

This administration support role collaborates with these teams.

Detailed job description and main responsibilities

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Why work with us - 1 (pagetiger.com)

Person specification

Qualifications

• 2x GCSEs grade A*- C in English, and Maths or equivalent
• Or 2x AS levels in relevant subjects
• Or 2x A Higher Levels in relevant subjects

• 5x GCSEs grade A*-C including Maths English and/or Science ICT
• AS/A levels grade A-E in Science Maths or relevant subject
• NVQ 3 in Business Administration or Health Care Subject

You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.

If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.

• We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
• Please read the job description carefully and tailor your application to reflect the requirements of the role.
• Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
• Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
• Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
• If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
• It is your responsibility to ensure the timely receipt of appropriate references.

If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.