Administration Assistant
Job overview
We are now looking for an administration assistant to join our team to provide clerical support to the Outpatient Pharmacy, and when appropriately trained, support the provision of services on the pharmacy counter.
The ideal candidate must have excellent communication skills and administrative experience.
To enhance your skills and to provide support to existing pharmacy staff, you will be expected to undertake a pharmacy counter assistants course – this will be funded by SDH Developments LTD.
Main duties of the job
Duties will include:
- Telephoning patients to arrange prescription delivery
- Photocopying and filing of pharmacy documents
- Responding to telephone and email enquiries
- General admin duties
- Reconciliation of cash register
Once pharmacy counter assistant qualification undertaken, your duties will be extended to include:
- Receiving & handing out of prescriptions
- Cash register payment processing
- Sale of over-the-counter medicines
- Advising patients on the use of their medications
- Over-the-counter stock management
Working for our organisation
Why Work With Us
If you are looking for a challenging role in which to develop your skills and knowledge then this post will provide an excellent opportunity for you.
SDH Developments Ltd, a wholly owned subsidiary company of South Devon Healthcare NHS Foundation Trust, provides pharmacy services to patients and visitors attending the Outpatients Department at Torbay Hospital. These services continue to develop, and we are now looking for an administration assistant to join our team.
Detailed job description and main responsibilities- Work effectively as a member of the outpatient pharmacy team.
- Recognise your personal limitations and refer to appropriate colleagues when necessary for the benefit of the patient.
- Build effective relationships with colleagues – these colleagues will include:
- Patients
- Medical and nursing staff
- Pharmacy staff – both inpatient and outpatient
- GP staff
- Provide patients, patients’ representatives, healthcare staff and other people who visit or telephone the Outpatient Pharmacy with an efficient and co-operative service by responding directly to their needs or, if necessary, referring to appropriate member of staff.
- Ensure that prescription documentation is maintained and stored appropriately in accordance with the law, and policies and procedures.
- Assist customers with their questions or referring them to a pharmacist for medicines information.
- Be fully conversant with and comply with, departmental procedures to ensure consistent provision of services.
- Be aware of and operate within, current health and safety legislation and comply with safety policies and procedures.
- Strictly observe confidentiality of all information concerning patients and comply with procedures relating to the Data Protection Act.
- Represent the service to a high professional standard in conduct, manner and appearance.
- Photocopying and filing of materials to support the pharmacy’s business functions.
- Entry of data to support monthly analysis of business performance.
- Assist in the organisation of prescription delivery with patients.
- Deal with enquiries either in person, by telephone or email from colleagues, visitors or members of the public.
- When qualified, sell ‘Pharmacy Only’ and ‘General Sales List’ medicines to patients under the supervision of a pharmacist.
- When qualified, receive, hand out and verify prescriptions in accordance with procedure.
- Stock management of over-the counter stock.
Person specification
Qualifications and training
Essential criteria- GCSE English Grade C or equivalent
- GCSE Mathematics Grade C or equivalent
- Pharmacy Counter Assistant
Knowledge and experience
Essential criteria- Good communication skills, both verbal and written
- Good organisational, time management and planning skills
- Excellent customer service skills
- Computer literate
- IT qualification
Specific Skills
Essential criteria- Administrative experience
- Experience of working in a busy, pressured environment
- Experience of providing a high level of customer service
- Experience of working in a pharmacy / healthcare environment
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a ‘Staff Carers’ policy which includes flexible working where possible and a Carer’s Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION- We reserve the right to close vacancies early if we receive a high volume of applications. Therefore, we encourage you to apply promptly.
- Please read the job description carefully and tailor your application to reflect the requirements of the role.
- Applicants who identify in their application form they are a part of the Armed Forces community will be guaranteed an interview, provided they meet the minimum essential criteria outlined in the job description and person specification for the role. Step into Health guidance can be found on our NHS Employers website.
- Correspondence will be sent via Trac, text, and email. Please ensure you check your email and Trac account regularly.
- Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band.
- If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion.
- It is your responsibility to ensure the timely receipt of appropriate references.
If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.