Customer Service Advisor / Complaint Resolution

• Location: Sheffield, Darnall area
• Job Type: Temporary, Full-time
• Hours: 35 hours per week, 9am to 5pm, Monday to Friday
• Salary: £12 per hour PAYE
• Start Date: As soon as possible (w/c 17th February)

Join a dedicated team committed to providing exceptional customer service and support. They are seeking a resilient and dedicated Customer Service Advisor to help maintain high standards, particularly in handling and resolving customer complaints.

Day-to-day of the role:

• Act as the first point of contact for customer complaints.
• Liaise with suppliers to resolve customer complaints efficiently and effectively.
• Maintain accurate records of customer interactions and resolutions.
• Provide high-quality customer service via phone and online.
• Support the team in maintaining smooth and efficient operations.
• Ensure compliance with company policies and procedures.

Required Skills & Qualifications:

• Proven experience in customer service, particularly in resolving complaints.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage workload effectively.
• Strong problem-solving skills and the ability to use initiative.
• Resilience and the ability to handle difficult situations calmly.
• Proficiency in using computer systems and software, including Microsoft Office.

Desirable:

• Experience in a similar role within a busy office environment.
• Knowledge of stock management systems and administrative processes.

Benefits:

• £12 per hour PAYE
• Opportunity to work in a supportive and dynamic environment.
• Gain valuable experience in customer service and complaint resolution.

To apply for this Customer Service Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.