Receptionist/Clerical Officer - ref. x69912303
Job overview
We are looking for a highly motivated and enthusiastic receptionist to provide reception and administrative support for the Manchester Heart Centre at the MRI and the Cardiorespiratory Department at Trafford General for 30 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.
Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.
We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.
The role is based across site at the Manchester Heart Centre, Manchester Royal Infirmary and Cardiorespiratory Department, Trafford General Hospital. Working hours will be 7.5 hours 4 days a week, based on a 7 day rota.
Main duties of the job
Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
Enter clinic attendances and outcomes onto Hive in the identified timescales and to the identified standards.
Book appointments, update attendances and action referrals.
Maintain the reception and waiting area to an orderly state at all times.
Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
Arrange and respond to transport/Interpreter requests as directed.
Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
To work flexibly across the service as required.
Working for our organisation
MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Qualifications
Essential criteria- Educated to GCSE standard grades A-C/9-4 in English and Maths or equivalent experience.
- Additional qualifications in: Business Admin Customer Service
IT
Essential criteria- Knowledge and experience of Microsoft Office packages.
Experience
Essential criteria- Proven experience of working in a busy office / administrative environment.
- Experience of working with the public/ customer facing.
- NHS/health related reception/administration experience.
Skills
Essential criteria- Effective written and oral communication skills.
- The ability to deal with enquiries in a polite and nonjudgmental manner.
- Ability and commitment to work as a member of a busy multi-disciplinary team.
- Ability to work on own initiative and organise own day to day tasks.
Personal Attributes
Essential criteria- Able to work under pressure and meet deadlines.
- Good timekeeping.
- Flexible approach to work.
- Ability and willingness to undertake further training as required.
- Tactful and diplomatic approach.