[ref. w27888520] NHS - Clinic & Booking Clerk - Pre-op Assessment

Job overview

An exciting opportunity has arisen for an experienced Receptionist/Clinic Clerk, to join the Clinical Specialties Services Division within Doncaster & Bassetlaw Teaching Hospital Trust.

The Division would therefore like to invite applications for this Band 2 Clinical Receptionist post within the Pre-Operative Department at Bassetlaw.

The successful candidate will be enthusiastic about challenges of a busy working and constantly changing environment, with the ability to remain calm under pressure and to achieve strict deadlines. You will be a highly motivated individual, with the ability to motivate and influence others, suggest and implement ideas to improve service performance and efficiency and will have excellent communication skills.

Main duties of the job

You will be responsible for working closely with the central booking services and Team Leaders providing expertise in the proactive management of patient pathways.

You will be responsible for the day to day reception duties of the Pre-Operative Service outpatient services as well as the clinic preparation duties, ensuring effective management of referrals and appointments, monitoring and reporting capacity and demand when required to the team leader on behalf of the service.

Working for our organisation

DBTH is one of Yorkshire’s Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

• Extensive range of learning opportunities
• NHS Pension Scheme
• Generous holiday entitlement in line with Terms & Conditions
• Comprehensive health and wellbeing support
• NHS Car Lease schemes and a range of salary sacrifice scheme
• Discounts on restaurants, getaways, shopping and finance through external providers.

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read both documents carefully.

Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person specification

Interpersonal Skills

• Effective written communicator
• Self-motivated
• Flexible approach

• Experience of dealing with conflict
• Evidence of dealing with more than one discipline

Experience/Qulifications

• 3 GCSE/O Level Equivalent which should include Math’s and English (Level 5/Grade C or above) Keyboard skills
• Use of software packages including Microsoft word, excel, outlook
• Previous clerical/admin experience
• Face to face Customer Service role Reception role
• Basic clerical, answering telephones, filing
• Keyboard skills

• IT Qualification/Typing Qualification/ECDL
• Previous clerical/admin experience within a hospital setting
• Use of CAMIS, Bluespier

Organisational Skills

• Ability to prioritise workload

• Ability to work under pressure

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Use of Artificial Intelligence (AI) when writing job applications

If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting statement.

While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for, nor can they accurately reflect your skills, knowledge, and experience. It is crucial that you personalise your supporting statement by articulating these in your unique voice.

Relying solely on AI to write your application or supporting statement is not advocated by DBTH and could negatively impact your chances of success in the application process.

1. Usually lack relevance and fail to address the key criteria outlined in the job description and person specification. may come across as generic and fail to distinguish you from other applicants.
2. May be ambiguous or open to misinterpretation. Without careful review and editing, the supporting statement could convey messages that are unclear or misconstrued by hiring managers
3. May include qualifications, skills, knowledge or experience that you do not possess, potentially leading to misrepresentation.

• Please note that all correspondence will be sent you to via email. If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system. In submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
• We reserve the right to close down this advert early should there be a high number of applicants.
• The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.
• All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken. The Trust is now passing the charge for undertaking a DBS check on to candidates in the event that they are successfully appointed into the post for which they have applied. Please note that this check will be charged for in two instalments when you commence employment with Doncaster & Bassetlaw Teaching Hospitals NHS Foundation Trust. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.