Senior Therapy Service Administrator (Band 3) - Steeton
Be part of our future landscape
At Airedale, we are committed to promoting equality, diversity and inclusion. We actively encourage applications irrespective of people’s age, lived experience of living with a disability or long-term conditions, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
Increasing our diversity and supporting our organisation to be more inclusive is a key priority here at Airedale and our teams are at the centre of how we work towards this.
We appreciate all people may have diverse and individual needs and we pride ourselves on supporting all people to thrive and flourish at work. We have frameworks in place that support reasonable adjustments and flexible working for colleagues throughout their working lives which starts at recruitment.
These are exciting times for Airedale. We have the once-in-a-career opportunity to be involved in the planning and building of a completely new hospital here on our Steeton site by 2030. By joining us now you’ll be a key part of our journey over the next few years, with the chance to input into a state-of-the-art, modern healthcare facility that will deliver care to our communities for decades to come.We are also on the journey to a new electronic patient record, part of our wider ambition for our digital future – a future that builds on our significant telemedicine and digital care success. Ultimately, what makes Airedale special is our people.
Not just our staff, but our volunteers, patients, visitors, and wider population who make up the Airedale family. This is a Trust that sits at the heart of our community, and our communities are very proud of their Trust.
Job overview
The Senior Therapy Administrator is a key member of the Therapy Services team, providing essential reception and administrative support to ensure the smooth running of therapy services. Based primarily at Ilkley Coronation Hospital, the post-holder will work across a variety of therapy disciplines, including Acute and Community, MSK Physiotherapy, and Speech and Language Therapy.Flexibility is required as the role will involve working at other Trust locations to meet service needs.
The role encompasses reception duties including patient check-ins and handling inquiries, managing appointment systems, coordinating correspondence, and supervising administrative staff. The post-holder plays a vital role in maintaining efficient processes, supporting therapy teams, and contributing to service improvement initiatives.You are expected to work independently, prioritise tasks effectively, and uphold high standards of communication and professionalism in a busy, patient-facing environment.
This is a pivotal position that supports the delivery of high-quality Therapy Services, ensuring excellent patient care and efficient administrative operations.
Main duties of the job
The post holder’s main responsibilities are to:
- Deal with telephone enquiries from patients, the public, staff and other health and social service departments
- Be competent in the use of Microsoft Office packages e.g. Word, Excel, Outlook, Publisher and Powerpoint
- Oversee administration tasks and ensure all duties are completed in a timely and efficient manner
- Develop, maintain and monitor office systems and make changes as appropriate.
- Support administrative team leaders and therapy managers in the day to day running of the service
In pursuing these duties the post holder will ensure compliance with the NHS Constitution and the Trust’s Right Care strategy.
Working for our organisation
We are always looking for enterprising and innovative approaches to the way we provide our services. We are a national centre for telemedicine and introduced telehealth to the UK offender healthcare sector and also provide the service to patients in their care homes.
Community matters to us and we are supported by 400 dedicated volunteers and have strong links with Bradford University, Craven College and Leeds City College to ensure we inspire the workforce of the future.We want to attract staff who embrace our ‘Right Care’ behaviours of compassion, a commitment to quality of care and working together for patients – we want to make these part of our DNA.
Detailed job description and main responsibilities
For further details and full details of the role please see the attached job description and person specification attached.
Person specification
Qualifications
Essential criteria- Good general level of education (to GCSE level or equivalent to include Maths and English grade C of above)
- Level 3 Business Admin Qualification or equivalent (or equivalent experience).
- Project Management
Experience
Essential criteria- Must be able to demonstrate good IT skills and use of Microsoft applications (including Word, Excel, Outlook, Publisher, Powerpoint)
- Experience of working in an office environment completing administrative duties in the last 12 months.
- Experience of working with the general public
- Experience of supervision and training of other staff in last 12 months
- Of working in hospital settings
Knowledge
Essential criteria- Able to develop own knowledge and skills
- Knowledge of the NHS constitution
- Of management of different media platforms
- Have an understanding of Therapy, Dietetics and Mobility Services
Skills
Essential criteria- Excellent time management skills including prioritisation and meeting deadlines
- Excellent communication skills
- Excellent customer service skills
- Excellent interpersonal skills
- Problem-solving skills
- Able to support others in developing their administrative training and development needs
- Ability to produce high quality written information including reports, presentations and spreadsheets
We are happy to discuss flexible working opportunities.
NOTE: This vacancy may close before the advertised closing date if sufficient suitable applications are received.
If you are offered a position which requires you to undertake a Disclosure & Barring Service (DBS) check, Airedale NHS Foundation Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £41.90, Standard £21.90 or Basic £21.90) from your first full months salary. This is a condition of your employment.
In applying for a post that requires a DBS check you are confirming that you have read and understood the DBS Privacy Policy for Enhanced and Standard Checks (Click here for the privacy policy)
You are encouraged to participate in the DBS Update Service and pay the £13 cost per year.