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DATA OPERATIONS ADMINISTRATOR, ORX OPERATIONAL RISK MANAGEMENT
About the job
ORX is the largest operational and non-financial risk association in the world. We work closely with over 100 firms and thousands of risk professionals globally to advance and champion the discipline. We started with exchanging highly confidential anonymised operational risk losses between members and subscribers.Alongside with this, we now undertake research on best practice, publish thought leadership, and develop data standards to drive innovation in an increasingly digitalised financial services environment.
ORX is a not-for-profit organisation owned and controlled on an equal basis by its members, but we also offer premium subscription services that are available even if firms are not a member.For more information about ORX, visit our website at www.orx.org
The role
We are seeking a dynamic and highly organised Data Operations Administrator to play an important role in supporting a range of activities in the Membership Team. You will use your excellent CRM experience and organisation skills to administer our CRM system (Hub Spot) to ensure high quality data and efficient processes, as well as supporting the Membership Team more generally.
Reporting to the Marketing & Communications Manager, your main responsibilities will include:
- Maintaining our CRM platform (Hub Spot) to ensure we have effective data and processes across the organisation
- Working closely with other team members and the external agency to understand and capture business requirements and support the implementation of CRM solutions
- Supporting CRM troubleshooting, bug fixing, user adoption, training, and documentation
- Setting up custom objects (e.g. ORX events and ORX research projects) and creating any relevant resources (e.g. forms, lists, workflows, dashboards, surveys, etc.)
- Analysing data to provide insights into operational effectiveness and productivity
- Pulling together information into “round-up” emails for our members and service subscribers to keep them updated on ORX activities
- Triaging and responding to inbound customer queries and those from internal ORX colleagues, then following up to ensure responses are sent in a timely manner
- Supporting the maintenance of the ORX website by checking in regularly with working group and research leads to ensure webpages reflect latest activity, and updating webpages as required
- Supporting the Relationship Management Team with reviewing the calendars of ORX colleagues to help in the process of booking calls with the lead contacts at each of ORX’s 100+ membership firms and supporting with drafting meeting notes
- Supporting effective internal communications, both across the Engagement Team and the wider ORX organisation
More information is available in the job description.
Our culture
We have a great culture and we’re proud of our people and the high engagement demonstrated year after year in our employee survey. We recognise and reward hard work, whilst respecting work-life balance. Our hybrid working sees our team getting together when necessary.Days in the office are 10 per quarter, which enables our teams to establish a working pattern that suits us, and you. We recognise that family time, being there for the school run and enjoying life at home is as important as collaborating with others, socialising as a team and maximising the informal learning and innovation that happens when we’re together in the same place.
What else do you need to know?As we manage and have control of highly confidential data, the successful candidate will have to make specific commitments in this regard and will be subject to background checks.
If you’re a good match for this exciting opportunity, please introduce yourself by emailing Marina Vissaridis at careers@orx.org with a copy of your CV and cover letter. In the body of the cover letter please confirm your salary expectations and availability and we’ll be in touch.
Job Type: Fixed term contractContract length: 12 months
Additional pay:
- Performance bonus
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Health & wellbeing programme
- Sabbatical
- Sick pay
Schedule:
- Monday to Friday
Application question(s):
- Before applying, have you met the criteria for the role?
Experience:
- CRM software: 1 year (required)
Work authorisation:
- United Kingdom (required)
Application deadline: 30/09/2024