Booking Clerk - Outpatients Call Centre
Mid and South Essex NHS Foundation Trust is now one of the largest trusts in the country, serving a population of 1.2 million people comprising acute hospital sites at Broomfield in Chelmsford, Basildon and Southend.
We are a well-led, high-performing and innovative organisation determined to provide the best health care services for our local population and working in the best interests of the people we serve.
Job overview
Are you passionate about making a real difference in people's lives? Do you thrive in dynamic environments where your ideas and contributions are valued? Are you interested in joining an innovative and transformed team, look no further, because we have the perfect opportunity for you!
Our Outpatients Call Centre, based at Basildon Centre, St Martins Square offices are on the second floor of the building which is situated in the Town Centre of Basildon.
Previous Applicants need not apply.
Main duties of the job
As part of the central booking team, you will be responsible for booking both new and follow up appointments across Basildon, Broomfield and Southend.
Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.Impact Lives: Each day your work will directly impact patients’ access to health services, making a tangible difference in their lives.
Career Progression: With ongoing changes and growth, there are ample opportunities for you to advance your career and develop new skills.
Agile Work Environment: One day you could be talking to patients, the next you might be booking appointments or even helping us develop technology to improve patient care.
Working for our organisation
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and well-being of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook – if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress
Detailed job description and main responsibilities
What's in it for you?- Working in an innovative outpatient booking team
- Learn core administrative and booking team skills
- Learn digital skills and the opportunity to use new technology
- Look after the population of Essex
- Work with a fun team who focus on team wellbeing and support for your development
- Opportunity to shape the future MSE Outpatient experience and service
- Hybrid working while keeping connected to your team
We are looking for someone who:
- Is passionate about patient experience
- Enjoys interacting with patients
- Confident at reading and responding to emails and has basic IT skills
- Is accurate and methodical when following set processes
- Has good organisational skills
- Good stakeholder management
- Enjoys working as a team working and collaboration
- Confident with holding phone conversations with members of the public
- Strong customer service skills
For full details please refer the JD attached
Person specification
Qualifications
Essential criteria- GCSE Maths and English or NVQ level 2 clerical or equivalent experience
Experience
Essential criteria- Demonstrable experience in customer / patient focused role
- Experience of working in a busy, pressurised customer focussed environment
- NHS experience
- Experience in use of PAS Careflow and the electronic Referral Service
Skills
Essential criteria- Computer literate - able to use Microsoft Packages effectively
- Good written communication skills demonstrated through application form
Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.