CAU Senior Booking Clerk - NHS

Job overview

Have you got Booking Clerk experience and are you looking to further your career within the NHS? This could be the job for you!

We are looking for a hard working, organised individual, who has excellent interpersonal and communication skills, with the ability to prioritise workload and use initiative. Outpatient Clinic knowledge is essential due to nature of the role.

You must be a team player and be able to work under pressure with a great 'can do' attitude.

Main duties of the job

The post holder takes the lead role in managing the outpatient waiting lists and will also be responsible for managing and supervising booking clerks and registration clerks.

You must have the ability to plan and coordinate outpatient clinics and you will be required to work in close liaison with senior managers, consultants, patients and the general public.

Main duties of the role:

• To manage a team of Booking Clerks and advise of each speciality when required
• To have a good understanding and overview of the RTT values and prevent Long waiters
• Attend weekly meetings in regards to Outpatient clinic performance
• Ensure the Team are fully utilising all clinic slots
• Manage the patient phoneline and performance of call answer times
• Abide by the patient access policy when booking and advising colleagues and patients.

Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.

Working for our organisation

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Detailed job description and main responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Interview Date: To be confirmed

Person specification

Qualifications

• Good education (to GCSE level or equivalent)
• Good level of written & spoken English

• NVQ 2 in customer services or administration or equivalent.

Experience/Knowledge

• Outpatient Scheduling experience
• Working with General Public
• Administration or reception experience
• Waiting list experience
• Experience of PAS
• Experience of ERS
• Knowledge of PTL (patient target Lists)

• Experience in supervising staff
• Change management skills

Skills

• Computer literate and has appropriate keyboard skills
• Customer care skills.
• Appraisal skills.
• Experience in staff training
• Microsoft Office Packages

In the event that we receive a high volume of applications, we may need to close the application process earlier than planned. To avoid missing out, we encourage you to submit your application as soon as possible.

Please contact the Recruiting Manager for an informal discussion should you have any queries relating to the role for which you are applying.

We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives, and experiences and celebrate the diversity of thought, viewpoints, and ideas that will make our Trust the best place to work.

You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)

Good luck! We look forward to welcoming you to our exceptional team!