Customer Service Coordinator

apartmentAcorn Stairlifts UK placeSteeton calendar_month08/10/2024

We are currently looking for an Installations Coordinator to join our Customer Service Department at our Headquarters in Steeton (West Yorkshire, UK).

Type of Contract: Full Time

Starting Salary: £11.60 P/H increase to be reviewed after probation period passed (+ up to £2400 per year in KPI related incentives)

Working Hours: Monday to Friday, 8:00am - 4:30pm (Saturdays on a rota 1 in 5)

Key Responsibilities:

Answering the phone and dealing with customer queries in order to provide excellent customer service
Liaising with customers to arrange installations of their stairlift ensuring a smooth and efficient installation
Liaising daily with the Acorn Engineers to arrange appointments and accommodation etc.
Inputting data on to customers records to ensure that customer records are kept up to date at all times

Carrying out general administration duties

Skills and Experience required:

Previous experience within a similar role would be an advantage
Good telephone manner
Good IT and keyboard skills
An outgoing and friendly manner is essential

Good UK geographical knowledge (desirable)

Must be able to display the Acorn Values

OUR VALUES

Quality of the products we make and sell and the service we provide
Unity Working together as one team
Integrity Acting responsibly and honestly to deliver on our promises
Caring About our customers, each other and the wider community

Ambition Taking Pride in all we do and striving to improve

Why work at Acorn Stairlifts?

Investors in People award
Induction and training programme
Excellent transport links to Leeds, Bradford, and Skipton
Free car parking
Onsite canteen

Healthcare and pension provisions

Acorn Achievers:

We run a monthly incentive scheme to recognise employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.

Recommend a friend scheme:

Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!

Please, apply now if you want to be considered for this role.

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