Healthcare Assistant - Mental Health

apartmentNorfolk and Norwich University Hospitals NHS Foundation Trust placeNorwich calendar_month 

At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.

NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.

Our values support our vision and guide the behaviour of everything we do, these are:

People-focused

We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.

Respect

We act with care, compassion and kindness and value others’ diverse needs.

Integrity

We take an honest, open and ethical approach to everything we do.

Dedication

We work as one team and support each other to maintain the highest professional standards.

Excellence

We continuously learn and improve to achieve the best outcomes for our patients and our hospital.

Wish you were here? So do we.

We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.

At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience.
We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce.

These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.

Job overview

Are you looking for a new challenge?

Do you have excellent communication skills, consider yourself to be caring and compassionate and want to make a difference to the patient’s experience on a daily basis?
An exciting opportunity has arisen to join and be part of an exciting team and evolving unit.

Guist ward is a specialist unit caring for those patients with complex mental health needs and eating disorders.

We are currently seeking compassionate, enthusiastic, and motivated Band 3 Mental Health Care Assistants to join our friendly and dedicated team with a passion for caring. You will be fully supported and provided with learning and training opportunities.

Individuals should be able to demonstrate excellent communication skills and possess a willingness to take on new challenges

Main duties of the job

Requirements: -

Previous experience of working with mental health patients would be advantageous, we are also interested in hearing from individuals who have a special talent for being caring and compassionate and who would be able to go the extra mile to help our patients feel valued and cared for and at all times to treat them with dignity and respect.

As post holder, duties will include:

  • To work with all members of the Ward/Department clinical team within the multi-disciplinary framework.
  • To maintain a high standard of patient care under the direction of the Ward/Department Sister/Charge Nurse.
  • To provide high standards of patient care.
  • To work in accordance with the principles laid down by the Nursing/Midwifery professional bodies and Trust Policies

Working for our organisation

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute.

We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream - access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Detailed job description and main responsibilities

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

  • To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care.
  • To carry out duties as specified in within the Trust’s Approved Core Task List for Health Care Assistants qualified to NVQ Level 3 in Care/Health and Social Care.
  • To report to registered staff any patient that gives cause for concern or any observed changes in a patient’s physical health or mental health condition
  • To report all care that has been given to patients within the team to a Registered Nurse.
  • To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times.
  • To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. be aware of role in emergency situations
  • To be aware of and adhere to all Trust policies / procedures / nursing guidelines when undertaking any activities.
  • To assist with providing any reasonable adjustments for patients considered to have complex health needs to ensure that patient safety remains paramount.
  • Provide and deliver a high standard of individualised personal nursing care in accordance with essence of care standards.
  • To keep the clinical area clean and tidy maintaining a safe environment.

Please see the attached job description for full details.

Person specification

Qualifications

Essential criteria
  • City and Guilds NVQ Level 3 in Care/Health and Social Care

Experience

Essential criteria
  • Some previous experience in a nursing/Care Assistant role

Skills

Essential criteria
  • Good interpersonal and communication skills
  • Basic I.T. and computer skills
  • Good organisational skills

Attitude, aptitude

Essential criteria
  • Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence

The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

Visa and Immigration

If you are wishing to apply for this role and would require sponsorship (this includes if you are already in a sponsored post and looking to change employer), you can determine the likelihood of obtaining a Certificate of Sponsorship for this post by assessing your circumstances against criteria specified on the gov.uk website https://www.gov.uk/skilled-worker-visa/your-job.

Travelling to work

Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.

We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.

The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.

The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. There is a regular Thickthorn P&R service as well which is free. Applications to the Travel Office are required for this service.

We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.

The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.

If you work at another Trust site, please discuss travel and parking arrangements at interview.

DBS

If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.

If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of Afc

NHS Service

Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.

UK Registration

You will need to have current UK professional registration where this is a requirement of the role.

Application

Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.

We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.

We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.

Flexibility

Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances.

Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.

Useful Information

Make sure to follow us on Facebook and Twitter for regular updates about the exciting career opportunities available at NNUH - @NNUHjobs

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