Business Support Manager | Berkshire Healthcare NHS Foundation Trust
The post holder will lead and coordinate a service that is integrated with Primary Care and Community Voluntary Sector and ensure there is regular liaison with other services across the Trust.
The post holder will have a key role in linking BHFT Mental Health services across the Trust with PCNs and Berkshire, Oxford and Buckinghamshire (BOB) and Care Integrated system (ICS) partners.
The post holder will ensure that there are effective systems in place to collect and report information as required for performance reporting and evidence compliance with performance and quality standards.- To oversee the clinical work of the team, ensuring that cases are allocated appropriately and in a timely way, ensuring that a high standard of assessment, care planning and risk assessment is in place.
- To manage any waiting lists effectively and oversee performance management of clinical processes.
- To ensure staff are operational within their competency and ensure that staff at all levels have access to clinical support when needed. To be conversant with a variety of mental health services, primary care and secondary services.
- To develop and or contribute to a clinical governance plan for the team and implement clinical audit to improve services. To ensure quality outcome measures are in place and evidenced. To ensure electronic records are maintained by the team to a high standard using RIO and other systems. To ensure that the team administrators are performing at a high or accepted standard of practice and offer supervision and guidance as appropriate.
- To promote effective relationships between the services and users of the service.
- To be proficient in operating IT systems within the Trust and to ensure that all relevant information including email is communicated to other members of staff.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
The “must haves” for this role:
- Demonstrable experience of managing difficult situations with service users that have complex mental health conditions and challenging behaviours
- Experience of team working, supervising and supporting junior staff
- Excellent interpersonal, influencing and communication skills and the ability to engage clinicians and other stakeholder groups in change, development and improvement
- Able to empathise, be supportive and sensitive to the needs of others as well as being able to cope with highly distressing circumstances
- Experience in interpreting data related to healthcare performance and using this to come up with strategies to improve quality and efficiency in service delivery
For further information about the role, please see attached job description and person specification.
We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.
We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award.Reasonable adjustments will be provided to candidates as needed.
We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Irene Mjata, Service Manager for MHICS Wokingham, on 07815485082 or email: irene.mjata@berkshire.nhs.uk who’ll be delighted to help.
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required.
Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.
This advert closes on Wednesday 16 Oct 2024