[ref. o61430322] Receptionist/Administrator, ED - NHS
Job overview
Reception/Administration Staff Emergency Services
The successful candidates will need to be highly motivated team players, who shows flexibility and careful attention to detail providing patients with a high quality service.
Part Time: 26.83 hours a week (night receptionist)Shift pattern: This shift pattern Nightshift Post - shift pattern 20-08 hours - 4 shifts on & 8 days off but can be changed to meet the demands of the service. This will include all week, weekend and Bank Holidays nights. You will need to have the flexibility to work all shifts.
Emergency Services consists of A/E and UTC. This post is predominantly based in our Emergency Department but flexibility would be required for other areas within the Emergency Services.
Informal visits to the unit are welcome so you can come and meet us and see the way that care is delivered.
Main duties of the job
We are looking for a friendly, motivated and highly organized person with good I.T. skills and a flexible approach to join the team.
The duties consist of patient registration on our Cerner IT program (full training will be given). Other duties include Admissions/ Discharges, scanning, appointment booking and working as part of a team, which supports the Emergency Services.
You will be first point of contact for patients, visitors and other Health care Professionals, and will receive them in a professional and courteous manor.
Working for our organisation
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn't the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Detailed job description and main responsibilities
Successful candidates need to hold NVQ Level 2 in Business and Administration or equivalent experience in a similar role. Candidates will have a proven track record working within Administration, front line and have experience in customer service.It is important to have the ability to communicate clearly and follow instructions.
The ED will be operating 24 hour service and require flexible staff to support various shift patterns if required.Previous experience is desirable but not essential although sound overall administration & IT skills are required along with a positive and enthusiastic approach and excellent Customer Service skills.
We pride ourselves on being a friendly positive team who are customer care focused and work closely together under pressure. If you like a fast paced atmosphere then we would love to hear from you.
For further information about this post, please contact: Kelly Nelhams
Person specification
Attitude, Behaviour and Values
Essential criteria- Always puts patients first
- Customer service focus
- Willing and able to take personal responsibility
- Demonstrates passion for excellence
- Seeks out and takes opportunities for improving the service offered
- Takes pride in their work and their team
- Flexible in their attitudes and behaviours to support team working and delivery of objectives
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Qualifications
Essential criteria- NVQ level 2 in Business and Administration or Equivalent.
Experience
Desirable criteria- Previous NHS experience
Knowledge
Essential criteria- Customer Service Experience
- Administration Experience
- NHS Constitution
- Trust vision, values and strategic objectives
Skills
Essential criteria- It Skills
- Customer service experience
- Administration experience
- You have knowledge & awareness of diversity and human rights as appropriate to your role
- You are able to communicate effectively to ensure high standards of care, treatment, and service or support as appropriate to your role
- Patient facing roles - be able to understand an individual’s communication, physical & emotional needs; recognise their needs and preferences
- Able to provide a customer focussed service
Other requirements
Desirable criteria- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust