Communications Assistant - Clinical
The position is suitable for someone who has all-round communication skills including internal communications, digital communications and social media. It is a great opportunity to begin as a trainee within the NHS and get on-the-job experience in a busy public sector environment.
This role is for a person who can hit the ground running, take the initiative and respond quickly on their feet. They must be able to work in a pressurised environment, be used to working to tight deadlines and will be used to managing your own workload without direction.
They will be highly organised with the ability to simultaneously manage multiple tasks. They will be the first point of contact for other teams with their patient information requirements, from leaflets to online content and will assist with facilitating, coordinating, implementing, updating and developing Trust-wide information for patients, service users and carers across all platforms including print and digital.
They will also work closely with internal departments and colleagues to draft and edit copy on leaflets, information for patients, posters, reports, screensavers and all Trust literature as appropriate. Working with support from the Senior Clinical Communications Manager, and Clinical Communications Officer they will ensure all material is produced within Trust guidelines and that all patient information complies with the Accessible Information Standard requirements.
Although the role focuses largely on production of patient information, it also provides an opportunity to learn about all aspects of communications and engagement and the post holder will take on responsibility for small projects as part of their development.
They will report to the Senior Clinical Communications Manager and provide support and assistance to the whole team, using their skills to improve the communications service to the whole Trust. As a member of the Communications Team, the post holder will: Support the day-to-day work of the communications team to deliver a high quality, responsive service Act as the first point of contact for all patient information enquiries Work with the Communications team to develop and implement the Trusts Patient Information policy Evaluate the effectiveness of Patient Information and develop a system for evaluation and feedback Advise other teams in the Trust on their patient Information and help devise new ways to engage and reach patients, service users and carers Work with colleagues to explore innovative ways to reach patients, service users and carers via video content for social and digital media Liaise with staff and support the team to come up with a range of solutions that best suit the target audience Create engaging and compelling written and digital content for a variety of audiences and channels Form effective relationships with staff at all levels across the organisation