[ref. r3633901] Internal account manager

About Our Client

The company is a leading entity in the transport and distribution sector with a staff count exceeding 4,000. It is committed to delivering top-notch services across its vast network of clients, emphasising efficiency, reliability, and quality.

Job Description

Key responsibilities will consist of:

• Manage and nurture client relationships for sustained business growth.
• Implement strategies to retain and expand the customer base.
• Contribute to any contractual negotiations and/or re-negotiations for defined customer portfolio and produce any related contractual documents as required.
• Regularly review customer feedback to identify areas of improvement.
• Uphold the company's brand image and values in all interactions.
• Coordinate the delivery of agreed targets within the agreed budget to meet the wider requirements of the business for the defined customer portfolio.
• Ensure contractually agreed service standards are provided to individual customers and, where necessary, liaise with the operations and other functional areas.
• Understand and work within the policy standards of individual customers to ensure service provisions/requirements are fulfilled.
• Manage and maintain client accounts ensuring high levels of customer satisfaction
• Coordinate with the transport and distribution teams to ensure smooth operations
• Handle client queries and resolve issues in a timely manner
• Collaborate with the sales team to reach targets
• Stay updated on product knowledge and industry trends
• Adhere to company policies and procedures

The Successful Applicant

A successful Internal Account Manager should have:

• A background in Customer Service within the Transport & Distribution industry
• Outstanding communication and interpersonal skills
• Proven skills in account management and customer service
• Strong problem-solving skills and a proactive approach
• Knowledge of CRM systems and practices
• Proven ability to communicate and demonstrate pitching ability.
• Sales motivated & driven attitude.

• A basic salary of £31,500
• Bonus structure upto £45,000 +
• Hybrid working 3 days home
• Enhanced annual leave entitlement, starting at 31 days.
• Access to our prestige benefits and rewards portal.
• Long service rewards and a health cash plan.
• Life assurance scheme and career development opportunities.
• Access to a well-established Employee Assistance Programme.
• Internal progression with achievable promotion targets.