Account Manager - Education

Role Introduction:

Success in this role relies on strong collaboration, ensuring targets are met through a shared effort in account development, opportunity management, and revenue achievement.

What You Will Do:

• As an Account Manager, you will manage relationships across a complex portfolio
• Manage the sales cycle from initial opportunity through to close
• Actively generate and close opportunities within the existing customer base
• Provide accurate sales forecasts for any given month or year
• Develop and maintain account plans to achieve individual sales target

Key Responsibilities:

• Account Support & Growth:
• Collaborate with the Account Director to effectively manage HE accounts, ensuring customer satisfaction and account expansion.
• Identify and develop growth opportunities within existing accounts, working closely with internal teams to ensure seamless account execution.
• Contract & Revenue Management:
• Support contract management processes, ensuring accuracy and timely renewals, and maintaining oversight of Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR).
• Proactively work to protect and expand revenue streams, driving business outcomes and growth.
• Account Planning & Review:
• Conduct regular account reviews to assess performance, customer needs, and growth potential, recording and maintaining detailed account plans that align with strategic goals.
• Monitor customer feedback and engagement to support retention and future sales opportunities.
• Internal Collaboration & Communication:
• Liaise with internal departments (e.g., sales, marketing, product development, customer success) to ensure smooth account operations and drive continuous improvements in account management strategy.
• Act as a key point of contact for internal teams regarding account status and needs, providing insights and recommendations to support business growth.
• Professional Development & Learning:
• Develop expertise in the company’s product portfolio, market trends, and the HE sector, engaging in training and mentorship opportunities provided by the Account Director.
• Take initiative in learning best practices in software sales and strategic account management, driving personal and professional growth.

• Achievement of individual and shared revenue and account growth targets with the Account Director.
• Effective management of contracts, renewals, and revenue retention metrics (NRR & ARR).
• Clear, actionable account plans that support long-term customer relationships and drive business outcomes.
• Strong collaboration and communication with both internal teams and clients, fostering a culture of partnership and growth.
• Demonstrated learning and development progression within the role, with a commitment to ongoing professional growth and self-improvement.

What You Will Have:

• Experience in account management, customer success, or sales support, preferably within software sales or HE.
• Strong organisational skills with the ability to manage multiple accounts and stakeholders, with a focus on collaboration and partnership.
• Proactive, growth-oriented, and eager to learn and advance in the role, with a passion for developing expertise in the HE sector and software solutions tailored to education.

What We Do For You:

• Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
• Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
• Endometriosis Friendly Employer - We are proud to confirm our commitment to developing an environment and culture that allows those with endometriosis to thrive in the workplace

• Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success

• Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
• Income protection insurance – Providing you with support and assistance when you need it most
• Discounted Parking - We have partnered with QPark to provide an exclusive discounted rate for OneAdvanced employee's when purchasing a digital season tickets

• Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self

• MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
• Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
• Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger

Who We Are:

Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here