Ward Clerk - Margate
Job overview
To work as a team member within the work environment carrying out assigned tasks involving the indirect
care of the patients, to ensure effective management of the department on a day to day basis.- To provide a comprehensive administrative service to the ward and other areas within the job role.
- Support and assist in the effective management of the service on a day to day basis
Main duties of the job
Maintain accuracy and legibility of patient records in accordance with trust policy.- Input and update data on the computer system.
- Maintain accurate case note tracking.
- To file all patient information accurately in health records.
- Answer the telephone in a courteous and timely manner.
- Ensure accuracy in taking and relaying messages
- Booking patient transport.
- Arrange outpatient appointments as appropriate in line with government and local targets. Where this is
- Chasing investigations.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’.We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country.Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Detailed job description and main responsibilities
Collecting health records, patient results and pharmacy items.- Dealing with ward mail and other correspondence.
- Co-ordinate the ordering of NHSP staff at the discretion of Department Manager and Deputy.
- Other clerical duties such as photocopying and laminating.
- Assist with maintenance or stores and equipment with careful stock control.
- Assist with keeping accurate Audits for the department.
- File all patient information accurately and securely within the health record in a timely manner in accordance with Trust policy
- Maintain the knowledge and skills necessary to perform your role effectively and ensure evidence of competence is provided to line manager.
- Recognise own limitations and seek advice when appropriate, identifying own learning needs to discuss with line manager/appraiser.
- Participate in an annual appraisal with relevant reviewers and to follow your personal development plan as agreed with your line manager.
- Assist in maintaining a clean and tidy environment at all times.
- Report any concerns or problems to line manager and/or on the repairs portal.
- Undertake all mandatory training.
- Participate in ward meetings and be involved in the decision-making process when changes take place.
Person specification
Skills
Essential criteria- Good interpersonal and communication skills. Good organisational Skills Ability to cope with a changing workload. Working flexibly and collaboratively as part of a team. Ability to prioritise own workload within a team setting. Ability to use own initiative.
- Advanced computer systems awareness Data entry
Knowledge
Essential criteria- Computer literate
- Previous PAS experience. Processing of confidential information (Data Protection Act 1998
Experience
Essential criteria- Previous experience in customer / patient facing role.
- Previous NHS experience
Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We’re on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work, there’s never been a better time to join us.To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.
You can search for and apply for roles directly on our website.
If you are applying via NHS Jobs your application will be sent to our recruitment system TRAC. All subsequent information will be generated from TRAC so you won’t be able to see the progress of your application or receive messages through NHS Jobs and we won’t be able to respond to e-mails sent to us via the NHS Jobs website.By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.