Ward Clerk/Receptionist - NHS

Job overview

The position provides effective and efficient support to nursing and medical staff as required. Includes all aspects of computer work for patients and general assistance in the day to day running of the Department

Main duties of the job

To work as a team member within the work environment carrying out assigned tasks involving the direct/indirect care of the patient in support of, and supervised by, a registered nurse.

To deal with all aspects of administration work in the reception outpatients and ward area. To maintain a high standard of politeness when dealing with visitors/patients and staff. Accurate and timely data entry is a vital part of the role

Working for our organisation

We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.

Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Detailed job description and main responsibilities

Please scroll down to access the full Job Description and Person Specification located in ‘Documents to download’.

If you have further queries please don’t hesitate to contact the line manager using the contact details below.

Person specification

Qualifications

• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.
• Basic numeracy and literacy

• Experience of Allscripts.

Skills and experience

• Ability to communicate clearly, both written and verbally
• Ability to multi-task.
• Ability to interact with colleagues and other stakeholders courteously
• Good interpersonal skills.
• Accuracy – pays attention to detail.
• Ability to priories and organise own workload to meet set deadlines.
• Standard/good keyboard skills.

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment.

Governance

• To adhere to Governance within the Trust and to report as per Trust Guidelines

• Knowledge of Datix reporting

Personal/professional attributes

• Experience of or awareness of a range of working practices in an office setting and in dealing with customers
• Experience of working as part of a team

• Previous relevant NHS experience
• Previous experience of working within a busy environment

Other Requirements

• Confidentiality – the post holder will have access to confidential information that must not be divulged to any other unauthorised person at any time. This is in compliance with the Trust Data Protection Policy

Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/

Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the ‘We are the NHS’ campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.

To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.

We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.

We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.

The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust’s People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.

The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.

Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.

Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.

We operate a no-smoking policy on all our sites and grounds.

You can search for and apply for roles directly on our website.

By applying for this post you are agreeing to us transferring your application and details to our system. If you are offered a job information will also be transferred into the NHS Electronic Staff Records. Good luck with your application, we’ll contact you via email so please check your junk/spam folders.