[ref. k32519017] Clinical Operations Support Administrator - Bagshot
NHS Jobs Bagshot
Responsibilities: Act as the primary point of contact between the UK Clinical Operations team and external cardiac stakeholders, such as hospitals and healthcare professionals. Ensure timely communication of ECG irregularities by alerting physicians and clinical staff as outlined in the physician notification protocol Conduct follow-up on accounts to obtain further clinical details, such as pacemaker settings and MDN contact information.
Utilise clinical case management ticket systems to address, action, respond and update case status Adhere to all departmental procedures and monitor all necessary data within iRhythm systems. Engage in providing feedback and assist in addressing any concerns or issues related to account notifications.
Accurately document account information and contact details in Salesforce.com (SFDC) and ZioReports. Continuous monitoring of the Clinical Queue within SFDC Assigning scans to Cardiac Physiologists, including those designated as high priority.
Reallocate AVB scans as necessary in accordance with established protocol. Collaborating with the Quality Specialist and Clinical Manager to ensure prompt completion of Clinical Tickets, including Amendment Requests, Expedite Requests, and FD scans.
Monitoring the QA tool for aging scans and notifying the coach, clinical manager, and physiologists accordingly. Understand the process associated with no data scans and recuts. Continuing to monitor these and take necessary actions when required.
Utilise clinical case management ticket systems to address, action, respond and update case status Adhere to all departmental procedures and monitor all necessary data within iRhythm systems. Engage in providing feedback and assist in addressing any concerns or issues related to account notifications.
Accurately document account information and contact details in Salesforce.com (SFDC) and ZioReports. Continuous monitoring of the Clinical Queue within SFDC Assigning scans to Cardiac Physiologists, including those designated as high priority.
Reallocate AVB scans as necessary in accordance with established protocol. Collaborating with the Quality Specialist and Clinical Manager to ensure prompt completion of Clinical Tickets, including Amendment Requests, Expedite Requests, and FD scans.
Monitoring the QA tool for aging scans and notifying the coach, clinical manager, and physiologists accordingly. Understand the process associated with no data scans and recuts. Continuing to monitor these and take necessary actions when required.
Build relationships and effective communication with both internal colleagues, such as cardiac physiologists, and external stakeholders, including hospitals and healthcare professionals. Cross-functional support for projects on an as-needed basis.
NHS JobsBagshot
Responsibilities: Act as the primary point of contact between the UK Clinical Operations team and external cardiac stakeholders, such as hospitals and healthcare professionals. Ensure timely communication of ECG irregularities by alerting physicians...
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