Helpdesk Administrator
Mpeople Rochdale
Mpeople Recruitment are seeking a reliable Helpdesk Administrator on behalf of our reputable client based in Rochdale.
Pay: £24,000.00 per year
- Location: Rochdale (OL16)
- Salary: £24,000
- Hours: 9am – 5pm, Monday to Friday (35 hours per week)
In addition, you will also manage several franchisees within a dedicated region as directed by the Franchise Support Manager, support any issues they may have with the day to day running of their franchise.
Duties would include:
- Providing first line support to our franchise users across the United Kingdom for our tailor-built software solutions in the shipping industry.
- Managing (Account Management) a dedicated number of franchisees within a region (normally twenty-five franchisees).
- Management and handling of all operational and technical related phone calls and email tickets including full investigation, replication, identification of user training issues and IT bugs.
- Management and communication of issues clearly and concisely in order to pass on to our 2nd level helpdesk for developers to fix along with assessing and communicating priorities.
- Training on the use of our software solutions.
- Configuration of our software solutions. (Bespoke and third party).
- End user testing of releases and new features prior to final release to all users.
- Maintenance of issue logs and reporting.
- Active communication to individuals on the progress of issues and regular bulletins to the entire franchise network updating on the status of releases and issues.
- Finding a solution to a problem and implementing any changes necessary.
- Can do attitude, especially when under pressure.
- A team player, willing to help others when needed and go the extra mile.
- Communicating with colleagues and Franchisees.
The required traits, skills, and background:
- Previous customer service administration experience is essential
- Previous helpdesk / IT experience would be advantageous, but is not essential
- Strong communication skills (written and verbal)
- A competent systems user that is tech savvy
- Someone who likes problem solving and can think outside of the box
Mpeople wishes you all the best in your job search.
Job Types: Full-time, PermanentPay: £24,000.00 per year
Benefits:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
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