Senior Helpdesk Coordiantor

apartmentLinda Taylors Ltd placeKearsley calendar_month16/11/2024

Our client, a fantastic company who are market leaders in their field, are looking to recruit a Senior Helpdesk Coordinator to work from their office based in Kearsley. Working within the Facilities Team within the Support Centre, this role is offered on a full time permanent basis and is a fantastic opportunity to join the company.

This is a fantastic opportunity to join a team where you will be supported by a talented and driven team.

The Role:

The main duties of this Senior Helpdesk Coordinator will include:

Providing cover when required for the Helpdesk to minimise service disruptions
Assigning work orders to contractors
Resolve query escalations
Conducting 1:1’s with the team of Helpdesk Coordinators
Ensuring daily call handling KPIs are maintained
Reinforcing training processes to new and existing team members
Ensuring all training and development needs are met within the team
Identifying, evaluating and implementing process improvements and cost reduction opportunities
Managing budgets
All associated administration duties
The Candidate:

The successful candidate for this varied Senior Helpdesk Coordinator will possess:

Previous Helpdesk experience in a similar role
Be organised and methodical in approach to work
Be a problem solver with an analytical approach
Have excellent communication and customer service skills
Strong Administration experience is essential
Be able to lead a team and motivate others
The Package:

This Senior Helpdesk Coordinator role is offered with the following package:

A very competitive salary
Holiday srising ro 30 days per year with service (plus Bank Holidays)
Annual Support Centre bonus scheme
Health and wellbeing benefits
Access to various retail discounts

A recognition scheme including Support Centre Heroes and service awards

If you have all the skills and experience listed above as a Senior Helpdesk Coordinator and are looking to build a career with a company where you have the opportunity to develop your skills, then please APPLY TODAY!!

As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.

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