Macmillan Information Support Officer

Job overview

This includes sensitive, supportive advice at time of need.

Main duties of the job

For this post you will need to be well organised and have good communication skills and be computer literate. Working within a small team you will have the ability to work both under supervision and independently across hospital sites.

You will use your knowledge of cancer care to support people living with and affected by cancer, and perform holistic assessments, choosing the most appropriate approach to establishing the individual information and support needs of each client.

You will provide advice and emotional support and signposting to service users, patients, carers, friends or family members via email, on the phone or face to face regarding cancer diagnosis, prognosis, treatment , living with cancer and bereavement.

You will have contact with those who are worried they may have cancer or are awaiting test results and who require assistance and signposting appropriately.

As we are a hospital-based service, you will be required to visit wards and outpatient areas to support service users.

Working for our organisation

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here [...]

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers

Detailed job description and main responsibilities

Essential:

You will have experience of working within the Healthcare environment and have some knowledge of cancer and Macmillan

Knowledge and understanding of key legislation, e.g. data protection, confidentiality, and safeguarding procedures

Excellent communication skills, both written and verbal

Experience using the Microsoft Office suite of applications

Demonstrate flexible working patterns

Person specification

Qualifications

• NVQ 3 and demonstrable previous experience or NVQ4/HND

• Evidence of continued role development
• Completed or Willingness to undertake Macmillan learning and development courses

Experience

• Evidence of good communications skills
• Understanding of the health and social care environment and past experience of working within it
• Experience of multi-disciplinary working
• Experience of data management
• Effective organisation skills

Knowledge

• Fully conversant with Windows computer software including Word, Access, Excel and Power point
• Practical problem solving skills
• A basic knowledge of cancer treatments and the effect they have on those with cancer

• A basic knowledge of cancer, treatments and intervention terminology
• Understanding of Community services available
• An understanding of the importance of providing clear accessible information for people with a life threatening disease
• Ability to retrieve information from a variety of places and formats
• Understanding of Macmillan Cancer Support and it’s role across the UK
• Awareness of cancer policies

Please ensure you check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within University Hospitals of Liverpool Group and you should confirm your employment within your application form.

Only those applicants who demonstrate clearly how they meet our person specification will be shortlisted for interview.

We reserve the right to close any vacancies from further applications when we have received a minimum number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Candidates applying for the role of Healthcare Assistant on the staff bank should note that due to the nature of the role, workers must be aged 18 or above when commencing in post. Applicants are therefore welcome from those aged over 18 or within 3 months’ of their 18^th birthday.

Not all roles are suitable for every flexible working opportunity all of the time. Flexible working options may include reduced hours, compressed hours, fixed shifts, time back in lieu and home working.

The Trust is committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We encourage applicants from the following groups that are currently under-represented in our workforce black, Asian and minority ethnic, lesbian, gay, bisexual and Transgender (LGBTQ+), disabled, male and age 16-24.

Bank posts require upfront payment. DBS applications submitted from 2nd December will be subject to the new DBS fee of £26.50 (standard) and £54.50 (Enhanced).

From April 2017, Skilled visa applicants and their adult dependant(s) will be required to provide a criminal record certificate from each country they have lived in consecutively for 12 months or more in the past ten years.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

This organisation has a zero-tolerance approach to the abuse of children, young people and vulnerable adults. All staff must ensure they adhere to the organisations safeguarding children and adults’ policy and comply with the Local Safeguarding Children and Adult Board procedures.

Staff should be mindful of their responsibility to safeguard children and adults in any activity performed on behalf of the organisation in line with the requirements of statutory guidance and legislation.

All employees (and volunteers)are expected maintain their safeguarding knowledge and skills by completing mandatory safeguarding training which includes understanding and recognising the signs of abuse and neglect and taking appropriate action.

As an organisation, we have adopted the Merseyside Domestic abuse workplace scheme which supports our staff who are experiencing Domestic Abuse /any forms of sexual violence.

If you have any personal requirements that will enable you to participate in our recruitment process please contact a member of the Recruitment Services by phone on 0151 706 4666 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please note: new entrants to the NHS will commence on the first pay point of the relevant band.