Customer Service Agent - Complaints - Michael Page
Michael Page Theale
About Our Client
Customer Service Agent - Complaints, Theale: This client is a renowned manufacturer of high-performance vehicles, known for combining cutting-edge technology with timeless design. With a rich heritage and a loyal customer base, the brand is synonymous with innovation, luxury, and precision engineering.They are committed to delivering an exceptional experience across every customer touchpoint.
Job Description
Customer Service Agent - Complaints, Theale:
- Handle escalated complaints from customers with professionalism and empathy.
- Investigate complex customer issues and provide timely, fair resolutions.
- Liaise with dealerships, technical teams, and other departments to resolve complaints effectively.
- Maintain accurate records of all interactions and resolutions in the CRM system.
- Ensure all communication aligns with brand tone and values.
- Monitor complaint trends to identify areas for service improvement.
- Deliver feedback and recommendations to internal teams based on customer insights.
- Work to service-level agreements while upholding high standards of customer care.
The Successful Applicant
Customer Service Agent - Complaints, Theale:
- Previous experience in a complaints handling or customer service role is essential.
- Strong written and verbal communication skills with a high level of professionalism.
- Confident managing difficult conversations with empathy and resilience.
- Detail-oriented with excellent problem-solving abilities.
- Able to work under pressure and prioritise a varied workload effectively.
- Passionate about delivering exceptional service and brand loyalty.
- Proficient in Microsoft Office and experienced using CRM systems.
- A genuine interest in the automotive sector or premium consumer brands is desirable.
You will be available to work one weekend in about 6.
What's on Offer
Salary of circa £27,000 plus excellent package
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