Customer Services Agent

About Our Client

Customer Services Agent, Marlow: The client is a renowned multinational corporation known for its innovative solutions and commitment to excellence. They operate in various sectors, providing cutting-edge products and services to a diverse range of industries.

Job Description

Customer Services Agent, Marlow:

• Handle inbound and outbound communications with customers.
• Ecommerce and B2C Customer Service
• Work on SAP system with additional use of Excel (ideally VLookUps)
• All areas of a busy customer service role including processing orders, liaising with warehouse and 3PL
• Resolve client queries and issues promptly and efficiently.
• Maintain accurate records of client interactions and transactions.
• Collaborate with internal teams to ensure client satisfaction.
• Provide product and service information to clients.
• Identify and escalate complex issues to the appropriate departments.
• Assist in the development of client support materials.
• Contribute to continuous improvement initiatives within the customer service team.

The Successful Applicant

Customer Services Agent, Marlow:

• Proven experience in a customer service role, preferably in a B2C environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using customer service software and CRM systems.
• High level of organisational and multitasking skills.
• Positive attitude and a commitment to providing outstanding service.
• Flexibility to adapt to changing business needs and priorities.

Available for a mainly office based role at an office in Marlow.

What's on Offer

Salary circa £26,000 plus excellent package.