Band 2 - Ward Clerk, Elizabeth Ward | West Hertfordshire Teaching Hospitals NHS Trust
We are currently looking to recruit an enthusiastic individual to work as our Ward Clerk on Elizabeth Ward.
You will need to have excellent IT skills and good communication skills, both written and verbal, which are essential to ensure effective working relationships between all multidisciplinary team members.
This is a part time role of 25hours a week.
The hours of work are 15:00-20:00 Monday to Friday.
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Please note - we are unable to obtain a Certificate of Sponsorship (Work Permit) for this role.
You will provide a comprehensive range of clerical functions to support the ward team in delivering a high quality service to patients.
You will often be the first to communicate with visitors and patients either face to face, by email, or by telephone, therefore strong customer service skills are needed.
With a new hospital planned for Watford and work underway to update theatres at St Albans City Hospital, this is an exciting time to join us.
We are building on the success of our award-winning virtual hospital and re-imaging models of care, working ever more closely with partners and making the most of advances in digital healthcare.
Staff wellbeing and development are a priority at our Trust, as is the role of innovation in improving clinical care, outcomes and patient experience.Our vision is Excellent patient care, together and our values are to be empowered, compassionate, professional and inclusive. They capture an important balance across what we must all do as individuals and to support others.
At West Herts we offer a variety of flexible working options as we recognise the importance of a good work life balance and the ability to work flexibly.
https://www.westhertshospitals.nhs.uk/flexibleworking/
We kindly invite you to consider submitting an application.
If you have a disability or long-term health condition and should you require support or guidance please contact westherts.recruitment@nhs.net
If you are a Service Leaver, Veteran, Military Reserve, Cadet Force Adult Volunteer, or partner/spouse of those serving please tick "Member of the Armed Forces Community" on the application form.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
As a Ward Clerk, you will be required to provide efficient and effective administrative support to the ward.
The main duties and responsibilities:
Liaising with admissions office to ensure that booking in of admissions runs smoothly.
To register, admit and discharge patients on Cerner system as appropriate.
You will be required to use the Electronic Patient Records system (EPR) to retrieve and update patient records.
To ensure a welcoming and efficient service is offered at all times the patients, relatives and ward visitors.
To maintain a good liaison with the ward team and other departments.
Ensure the ward post is sent to the post room and post is collected.
To record any statistics on the computer as requested by the Ward Manager of the unit.
Dealing with telephone enquiries and dealing with grieved members of public/relatives.
Reporting to the Ward Manager any complaints made by patients and/or relatives.
Ordering of stationery and supplies within the ward budget.
Observing and reporting to the Ward Manager matters of concern relating to either patients or the environment.
Assist in the prevention of accidents on the unit by reporting accidents/untoward incidents to the Ward Manager.
To recognise a clinical emergency and know how to respond in a positive manner.
To carry out administrative tasks as requested by the Ward Manager.
To book transport for patients being discharged or transferred to other hospitals for appointments or ongoing care.
This advert closes on Wednesday 12 Feb 2025