Preston - Customer Service Advisor
Location: Preston (hybrid-working)
About the role
The purpose of this role is to be the first point of contact for candidates and prospective candidates, providing support and guidance through the entire Secure English Language Testing (SELT) candidate journey in line with Trinity’s policies and regulatory requirements.The Customer Service Advisor will a friendly and welcoming service at all times, answering queries relating to price and content details of examinations to prospective students. The role will support all candidates with any queries relating to their exam booking and completing necessary actions to amend their details.
This will include cross-checking data and recording appropriate actions for colleagues to follow.
The Customer Service Advisor work closely with the Team Leader and management to feedback any issues or complaints, help to promote the services offered and raise any relevant training needs.
The hours of work will be 40 hours per week, worked over 5 days during the hours of 08:00 and 20:00 on Fridays and Mondays, and between 08:00 to 17:30 on Saturdays and Sundays. Therefore, please be aware that regular weekend work will be required.
About You
This role requires someone with the ability to portray a professional image at all times even during challenging situations and be able to work under pressure whilst retaining a level of detail and accuracy. You’ll succeed in this role by delivering a first-class service to your team and understand the need to provide an excellent administrative support to the team.
If you are proficient in Microsoft Office packages and have a strong work ethic, this will be the right role for you.
Our benefits
Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
As an employee, you’ll enjoy a range of benefits including generous annual leave, private health insurance, pension scheme, regular social events, employee assistance programme, cycle to work scheme, season ticket loan, free access to Trinity examinations and continuous training and development, plus more.
Our commitment
Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.
We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.
How to Apply
To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page.
Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.
All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees.This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission.If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.
Our data protection policy can be viewed in full here.