Service Administrator

• Job Type: Full-time - 40 hours per week over 5 days
• Location: To be determined
• Salary: £26,000 - £28,000

We are seeking a dedicated Administrator to enhance administrative efficiency within a busy service department. This role involves assisting the service team in maintaining accurate and timely reports and records, handling processes, and supporting overall departmental activities.

Day-to-day of the role:

• Receive, direct, and possibly action internal and external customer inquiries for the service department.
• Check work orders before submission to ensure accuracy and completeness.
• Maintain meticulous service department filing, records, and department information.
• Process service documentation such as invoices and purchase orders as required.
• Attend work-related training as required to achieve company goals.
• Open and maintain control of work orders as directed until they are closed and invoiced.
• Coordinate enrolment and follow-up of training attendance as directed.
• Process warranty and/or product improvement claims, including computation of charges, submission, and follow-up.
• Update customer profiles as needed.
• Handle cash transactions or process banking when required.
• Carry out additional administrative duties as required by the service manager in support of department or company goals.

Required Skills & Qualifications:

• Proficiency in standard desktop applications such as Microsoft Office and internet functions.
• Familiarity with service software in the dealer business system and Deere warranty system.
• Advanced written and verbal communication skills.
• Strong drive and ethic for completing tasks.
• Ability to create, analyse, and interpret reports.
• Excellent organisational skills with meticulous attention to detail.

Benefits:

• Competitive salary package.
• Opportunities for professional development and training.
• Supportive team environment.

Apply today for immediate interviews - please note this role in a fully office-based role