Collections Officer

apartmentCAP247 Recruitment Agency placeLambeth calendar_month11/02/2025

Principal Accountabilities

Manage a portfolio of service charge accounts, working to targets set by the

Collections Manager

Monitor individual accounts, determining and taking appropriate action to

ensure that account holders pay service charges in accordance with the
obligations under their lease

Authorise and check payment plans
Maintain contact with account holders through letter, email, telephone, or

face-to-face as appropriate; issue statements and other account
documentation on request from the account holder

Advise the account holder on the legal and statutory basis of service charges

as appropriate

Investigate any issues raised by the account holder with the accounting

process, with service charges, and other issues, working closely with other
teams within Home Ownership

Advise the account holder on alternative sources of information, such as the

CAB, and liaise with the CAB where necessary

Liaise with and respond to elected members on collections issues as required
Investigate issues with the lease and determine that service charges are in

line with the provisions of the lease; ensure that any billing errors are noted
and corrected

Ensure that any other queries are dealt with and resolved by the appropriate

team; contact other teams as necessary and monitor the progress of queries
to ensure that the account holder receives a satisfactory response

Ensure that the collections process is undertaken in line with statutory

legislation and in accordance with the council’s standards

Ensure that customer accounts are handled with strict fiduciary control and

that all transactions are fully audited and documented

Instruct court / recovery action as necessary
Request write-offs, write-backs and other account adjustments as appropriate
Report on performance to the Collections Manager

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Collections Officer SO2

apartmentBen Recruitment LtdplaceLambeth

Collections Officer SO2 Description We are seeking a dedicated and detail-oriented Collections Officer SO2 to join our team. In this role, you will be responsible for managing the collection of outstanding debts and ensuring timely repayment from...

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Collections Officer

apartmentPertempsplaceLondon, 3 mi from Lambeth

About the Role Are you an organised and detail-oriented professional with a strong background in financial collections? We are seeking a Collections Officer to join our specialist team, responsible for managing service charge accounts and ensuring...

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[ref. h7046201] Collections Officer

apartmentMichael PageplaceLondon, 3 mi from Lambeth

About Our Client You will be working for a well known Local Authority based in London. Job Description The key responsibilities are as followed: • Manage a portfolio of service charge accounts, working to targets set by the Collections Manager...