Collections Officer SO2
Ben Recruitment Ltd Lambeth
Collections Officer SO2
Description
We are seeking a dedicated and detail-oriented Collections Officer SO2 to join our team. In this role, you will be responsible for managing the collection of outstanding debts and ensuring timely repayment from customers and clients. You will play a crucial role in maintaining our organization's financial health by pursuing overdue accounts and following up on payments through various means of communication.Your ability to build rapport with debtors while enforcing company policies will be key to achieving collection targets. The ideal candidate will possess strong negotiation skills, a proactive approach to problem-solving, and the ability to handle difficult conversations professionally.
You will work closely with other departments, such as finance and customer service, to resolve disputes and provide updates on account statuses. As part of your responsibilities, you will also maintain accurate records of communications and payment arrangements.
This position offers the opportunity to contribute to the success of our financial team while developing your skills in collections and customer relations.
ResponsibilitiesManage and monitor overdue accounts to achieve collection goals.
Conduct outreach via phone, email, and in writing to collect payments.
Negotiate payment plans and terms with debtors when necessary.
Document all communications and agreements in the collection system.
Collaborate with other departments to resolve account disputes and issues.
Generate and analyze reports on collection activities and progress.
Maintain compliance with collection laws and ethical standards.
RequirementsProven experience in collections or a related financial role.
Strong understanding of collection laws and regulations.
Excellent communication and negotiation skills.
Ability to handle sensitive conversations with professionalism.
Proficient in using collection software and Microsoft Office Suite.
Strong organizational skills and attention to detail.
Ability to work independently and as part of a team.
Hours Per Week: 36.00
Start Time: 09:00End Time: 17:00
Pay Per Day: £159.49
Location: Lambeth, South East London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.
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