Technical Administrator

Job Purpose:

Contract: ** Maternity cover contract until 14/02/2026 **

Ideal start in January 2025.

The Canal & River Trust is one of the UK’s largest charities, we maintain 2,000 miles of historically and environmentally important canals, rivers, docks and reservoirs – preserving and protecting them for future generations.

We’re offering an amazing opportunity to join our charity as a Technical Administrator in our Infrastructure & Programmes team. Your role, you will be providing the business with administration and internal customer service support, assisting all functional departments in achieving Canal & River Trust’s aims to increase the number of people using the waterways and improve safety whilst protecting the heritage, environment, and integrity of our unique inland waterways network.

The Infrastructure & Programmes, Business Support team help to support the following teams, consisting of approximately 500 colleagues in the following teams:

• Direct Services
• Project Delivery
• Asset Management
• Programme Management Office

The post required is to predominantly support the teams that sit within Direct Services but will also be required to support other areas of Infrastructure & Programmes as and when required.

Our-values (https://canalrivertrust.org.uk/refresh/media/thumbnail/35240-our-values.pdf) and below.

Location

The role offers the opportunity and flexibility to predominantly work from home, with occasional time spent in a nearby Hub for collaborative working in either Birmingham, Newark, Hatton, Leeds, Burnley or Gloucester. (whichever is nearest to where you live).

Travel will occasionally be required within the region for site visits, events and meetings. It is therefore essential that you are able to effectively work from home, whilst also having the flexibility to be mobile when necessary.

Canal & River Trust have a flexible working policy and are open to considering part-time applicants.

Knowledge, Skills/Qualifications & Experience :

Key responsibilities:

• Operate business processes accurately and to scheduled deadlines using appropriate business systems within your area of expertise e.g. Shared Service processes, Leisure Business, Estates or Finance. Ensure data and information is input accurately and in a timely manner. Produce relevant documents in a timely manner using MS office.
• Provide technical administration support for a specific professional discipline, applying specialist knowledge to achieve accurate and high-quality work e.g. bank reconciliations, reports. Work in a timely manner ensuring compliance with relevant policies and procedures e.g. procurement.
• Within a functional area, review and redesign business processes to ensure efficient business support by liaising with key stake holders. Ensure processes comply with appropriate internal and external requirements.
• Deal with confidential information ensuring all data is processed and protected appropriately e.g. journals, invoices, job costing.
• Communicate effectively with customers, suppliers and a wide range of colleagues, in person or using other appropriate methods of communication, to deal with routine queries and problems. Take messages and impart information or otherwise acting appropriately. Ensure compliance with standards set for customer contact to ensure customer queries are dealt with effectively and closed satisfactorily.
• Design, produce and maintain reports. Collate and analyse data to ensure business receives relevant information, checking accuracy of data and integrity of reports produced.
• Support other team members in other administration tasks.

About you:

Technical:

• Educated to A level standard or equivalent e.g. NVQ Level III Business Administration, advantageous.
• A confident communicator with excellent organisational and planning skills.
• Comprehensive IT skills and knowledge of business applications.
• Knowledge of or experience in SAP functions and reports is desirable but not essential.

General:

• Comply with Canal & River Trust Health & Safety policy and defined standards, report incidents, accidents and near misses.
• Assess the risks and make adjustments to work methods where appropriate.
• Ensure all equipment (PPE, plant, materials etc.) is appropriate for the task.
• Consider your own and others behaviour.
• To be aware of your own responsibilities regarding safeguarding and to support our commitment to providing safe environments and working practises that promote and protect the safety and welfare of children, young people and adults at risk at all time.

To apply: click on the "Apply for this job" button and follow the process - complete the application form & upload current CV.

If you have any questions about the role please contact CRT.recruitment@canalrivertrust.org.uk

We reserve the right to close this vacancy early if we receive sufficient suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

What We Offer:

In addition to your annual base salary of £27,220, we also offer a competitive contributory DC Pension scheme arrangement, and numerous other employee benefits, including several salary sacrifice benefits we are also open to flexible working arrangements. These include:

• Competitive contributory DC Pension scheme arrangement, where we will double your contribution to a maximum of 10%.
• 25 days paid holiday (plus paid Bank Holidays), increasing to 30 days after 5 years.
• Home working status with ‘hub’ facilities available should you need the flexibility to work outside of home.
• Annual £200 personal learning & growth award to spend on any learning related activity.
• Free access to specialist counselling on a range of issues, e.g. health, financial, well-being and domestic matters.
• Access to a range of employee benefits including store discounts, boating holiday discounts and holiday purchase scheme.
• 2 days paid volunteering leave per annum, allowing you to volunteer for a local community project etc.
• Free fishing facilities across our canal network.

We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

Find out more about us on our website: https://canalrivertrust.org.uk/about-us