Demand Planning Manager
Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Today, both patients and healthcare professionals benefit from Roche Diagnostics' wide portfolio. This includes pioneering products, services, and comprehensive solutions, all of which contribute to enhancing patient outcomes and thus increasing the quality of life.
In this context, the demand planning team's primary focus is to enable our technical field experts to deliver best-in-class service and to support our customers in delivering superior clinical and health-economic outcomes to patients and clinicians.
The role
Reporting to the Head of Services Excellence in the Technical Service function, you will lead a team of demand planners responsible for managing the supply and demand of our technical experts' resources, supporting our customers (both proactive and reactive), leveraging data, process improvement and systems to enable Roche to deliver a superior customer experience.As a member of the Service Excellence Leadership Team, you will seek process improvement and data insights mindset across the Roche organisation and our customer base.
In this role, you will drive our resource capacity optimisation, improving demand planning processes, performances, and ongoing projects. Passionate about customer engagement, you will coach a team to achieve our customer experience strategic business goals, ensuring our service delivery models, processes, and solutions can lead to mutually beneficial outcomes in significant periods of change in the healthcare industry.
Who you are- Educated to degree level or equivalent you are seeking a development opportunity as a manager.
- Academic degree in life science discipline or business/finance equivalent
- Strong understanding of the Roche UK&ROI organization and internal processes
- A strong analytical mindset
- Previous involvement and understanding of our systems (Rexis, SAP)
- Strong rapport-building skills at all levels in a matrix environment
- Strong communication skills including presentation, persuasion and influencing internal and external audiences.
- Agile learner
- Be passionate about quality customer service. You love helping people, and you constantly strive to provide value with every interaction by delivering excellent internal and external service
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories.
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd.At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age.
We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.