Rental Customer Advisor
About the role
We’re looking for an organised and enthusiastic Summer Rental Customer Advisor for our Heathrow Car & Van Rental branch.
We offer:
33 days’ annual leaveFlexible leave
Generous employee discounts
Private healthcare
Workplace pension
Extensive training
Enhanced maternity and paternity leave
…and much more
Hours
Full time: 45 hours per week, 5 days out of 7 and alternate weekends
About the role
As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.
The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.
Day-to-day duties
Delivering a consistently excellent level of customer care, both face to face and on the telephoneUsing your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
Handling customer complaints and queries
Monitoring and controlling expenditure
Running daily reports and ensuring they’re acted on
Helping to promote the branch and a positive customer experience
Occasionally covering at other branches when needed
Essential skills
Strong administrative skillsDemonstrable ability to work effectively as part of a team
Good communication skills
The flexibility to work shifts on a rota basis seven days per week and also cover other branches
A full UK driving licence
Nice to have (but not essential)
Previous experience of working in the rental industryOur Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work.Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark, visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.