Team Administrator - NHS

Job overview

The principle of high-quality customer care is at the heart of this role.

Working within the service can at times be a challenging environment, by way of telephone calls, visitors, meetings and numerous daily urgencies. The post holder requires the ability to work under pressure, with conflicting demands at times, and an understanding that they will encounter Criminal Justice related material.

If you have a willingness to assist others, the ability to provide a full range of office tasks, confidence in utilising various Microsoft Office packages, and the autonomy to plan and prioritise your own workload in a unique working environment, this could be the role for you.

Please note that this role is office based whilst undergoing a probationary period and thereafter will be a blend of office base and home working.

Main duties of the job

1. Provide comprehensive administrative support to the Health and Justice Service
2. Collate statistical information and support performance monitoring.
3. Take minutes of local team meetings and monitor actions.
4. Provide confidential and efficient word processing service, including the preparation of reports and letters.
5. Provide support around E-Procurement i.e. office supplies, clinical supplies, raising purchase orders and receipting goods.
6. To demonstrate the Trust’s values in everything you do in the work environment.
7. Open, sort and distribute incoming post, prioritising and screening urgent correspondence ensuring it receives appropriate attention/direction.
8. To accurately maintain and keep secure patient health and staff records/systems in line with policy and standard operating procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
9. To plan and organise appointments, meetings, clinics, rosters, diaries, and activities to ensure that standards of service appropriate to the area of work are met.
10. Undertake general office duties as required including filing, photocopying, faxing, scanning and maintaining stock levels.

1. Provide cover for other administrative staff within the service as required...

Working for our organisation

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
• Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)

And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.

Please note, we may be required to close this vacancy early if we receive a high volume of applications

Detailed job description and main responsibilities

Providing a high-quality administrative service within Health and Justice, with a requirement to demonstrate initiative and attention to detail in a fast-paced environment. You will be integral to the day to day running of the service, by providing

Support in all areas of administration.

Base is negotiable as we also have sites at Bilston and The Redwoods

**Please see the attached Job Description & Person Specification for further details**

**We welcome an informal discussion prior to application if you have any questions about the role**

Previous Applicants Need not Apply

To find out more: please contact Michelle Lewis, Administration Lead [email protected] on 01782 137949

Person specification

QUALIFICATIONS & TRAINING

• NVQ 3 in Business Admin, finance, customer care or relevant experience
• Possesses a good standard of general education including English and Maths to GSCE standard
• Possesses a recognised typing qualification (RSA II typing or equivalent) or can display word processing skills to an equivalent level of competence

• RSA Audio Transcription
• RSA Typewriting
• ECDL

EXPERIENCE

• Previous secretarial / administrative experience
• A good understanding of office procedures
• Working as part of a team

• Previous experience of working within the NHS
• Use of RiO (patient information system)

SKILLS, KNOWLEDGE & ABILITIES

• Good written and verbal communication skills
• Excellent organisational skills
• Work on own initiative and as part of a team

• Knowledge of medical terminology