Medical Secretary Supervisor
Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust.
We pride ourselves in striving to be an employer of choice.
Strategic Themes
Great Care- Care based on what matters to people.
- Care provided at home or close to home.
- Improvement through learning, research and innovation.
- Prevention and alternatives to hospital.
- Buildings that support health and wellbeing.
- Technology enabled care.
- Care teams are supported by responsive corporate services.
- Safe, efficient, effective and productive.
- A place people love to work and feel valued.
- Living our values with staff (all voices count).
- Attract, grow and develop talent.
- Leaders with compassion, who continuously learn and listen.
- Encourage and enable effective partnerships.
- Joined-up community services.
- Work with others to maximise workforce opportunities.
- Reduce our impact on the environment.
In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.
The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites.Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.
Job overview
To provide an efficient and effective Medical Secretary service to a specific Consultant and their medical team.
To be responsible for the day to day leadership of the Medical Secretarial team, assisting with the recruitment process, supervision and co-ordination of the Medical Secretaries in the Locality.
The post holder is required to manage their day to day workload and use their initiative without supervision which will require informed judgement, excellent organisational and communication skills and the ability to multi-task and prioritise competing demands.
To ensure effective lines of communication between team members, patients and others, whilst maintaining confidentiality at all times.
Proposed interview date: to be confirmed
Main duties of the job- To provide an efficient and effective Medical Secretary service to Consultants and their medical team within Carrick CMHT.
- To be responsible for the day to day leadership of the Medical Secretarial team across Localities, assisting with the recruitment process, supervision and co-ordination of the Medical Secretaries in the designated service area.
- Provide effective communication between Clinicians, General Practitioners, multi-disciplinary teams, patients, managers, and all necessary internal & external contacts to achieve an excellent and smooth patient pathway. Enquiries/contact can be via telephone, correspondence, email or face-to-face requiring a sensitive and patient manner. The post holder will require a high level of competence and confidence with a strict requirement of confidentiality and following governance policies.
- Plan, organise, use initiative and judgement in prioritising own workload, which can be pressured and require a high level of concentration.
- Provide cover/cross cover for medical secretary pairing partner, in the absence of other medical secretaries as required to maintain a service to patients.
- Attend meetings, as necessary, take and transcribe minutes, follow actions notes and disseminate information as required, which may include MDTs, Professionals and Best Interest Meetings i.e., meeting with patients/relatives, which may involve the recording or distressing situations/information.
Working for our organisation
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area.This increases the numbers of people who use our services.
Detailed job description and main responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.
Person specification
Qualifications & Experience
Essential criteria- RSA/OCR III word processing or equivalent
- RSA/OCR II audio typing or equivalent
- NVQ 4 in Administration or equivalent knowledge or experience in relevant subject area
- Willingness to undertake training and CPD as required
- GCSE Maths and English /Key Skills equivalent
- Advanced IT, computer & keyboard skills with experience of spreadsheets and databases
- Previous experience of working as a medical secretary in healthcare setting
- RSA III Audio-Typing or equivalent
- Supervisory / Management Qualification or equivalent experience or knowledge
- Previous secretarial/administration experience of working in a clinical environment
Knowledge & Abilities
Essential criteria- Knowledge of medical terminology
- Minute taking
- Ability to work unsupervised and on own initiative
- Ability to multi-task and respond quickly to changing priorities, re-organising own and team’s workload to meet deadlines
- Knowledge of MHA and its application
- Knowledge of the Trust’s electronic information systems
Skills & Aptitude
Essential criteria- Problem Solving
- Ability to liaise with the public and professionals
- Excellent communication and interpersonal skills, including negotiation skills and the ability to deal with conflict
At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:
- Career conversations and individual development plans for succession planning and talent management
- Protected CPD time for registered staff
- Access to a dedicated central development fund supporting CPD for all staff
- Leadership and Management development programmes
- Coaching and mentoring opportunities
- A full clinical induction programme for operational skills
- Access to a care certificate programme for our band 1-4 clinical staff
- A bespoke and robust preceptorship programme to support newly qualified staff
- Individual professional development programmes
Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:
- Suite of health and wellbeing initiatives to support our colleagues physical and mental health
- Free access to individual HARP portfolios to support revalidation for nursing staff
- Free DBS checks where required
- Discounts available from retailers, UK hotels and main attractions
- NHS Pension Scheme
- Salary sacrifice car scheme
- Cycle to work scheme
- The Trust reimburses all application costs for staff eligible to apply for EU settlement status.
The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.
If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.
Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.
If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.
Any general recruitment queries, please contact our recruitment team on 01208 834644