Operational Shift Coordinator
Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
An exciting opportunity has arisen in Active Recovery CICS (Community Intermediate Care Service) as one of four new Operational Shift Coordinator positions. You will oversee the operational delivery of a range of planning and administrative functions and coordinate the staff on duty.
Active Recovery CICS (Community Intermediate Care Service) provides care and clinical support to patients at home, to avoid hospital admission or facilitate early discharge from hospital. Active Recovery CICS is a multi-disciplinary team providing short-term intensive rehabilitation/ reablement following a holistic assessment by generic assessors.Active Recovery CICS is a city-wide service providing rehabilitation to adult patients within their own homes.
Applicants must demonstrate a strong understanding of the full Microsoft Office package in order to be successful. You will be expected to cover shifts on a Rota basis from 6am to 10pm, 365 days a year including weekends and Bank Holidays.
Main duties of the job- Live co-ordination of the shift to include live changes to the planning schedule
- Maintain live care capacity
- Maintain live list of patients and their requirements
- Manage tasks effecting individual patient care requirements and implement changes in a timely manner
- Support operational plans to deliver efficient, effective, and innovative service
- Assist the Active Recovery Management Team to deliver the service to meet the agreed aims and objectives.
- Maintain staff capacity effectively and efficiently to meet the demands of the service.
- To work on a rota basis ensuring cover is provided Monday to Sunday 6am – 10pm to support staff and maintain the service delivery.
- Provide supervision and operational support to all administrative staff on shift
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
This vacancy is advertised on a fixed term contract basis for a period of 12 months due to the post being recruited as part of a limited term project within the Trust. The fixed term contract status of the post holder will be reviewed in accordance with the Trust's legal obligations regarding fixed term contracts taking into consideration the requirement for the post to be maintained as a part of the project’s implementation and the timescales associated with this.
Please also note any secondment must first be agreed with your current line manager.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Education and Qualifications
Essential criteria- GCSE level 4/C or above in English and Maths or equivalent qualification/ Experience
- NVQ level 3 qualification or equivalent qualification/ Experience
- IT qualification eg European Computer Driving Licence/ RSA/ICR III or equivalent qualification/ Experience
- Management qualification
Skills and Knowledge
Essential criteria- Experience of managing staff
- Experience of working to and meeting multiple tight deadlines
- Experience of proactive involvement in service development/improvement
- Ability to motivate influence, persuade and direct across all grades and disciplines of staff
- Excellent communication skills – oral and written, tact and diplomacy
- Ability to work as part of a team, and also independently on own initiative
- Ability to prioritise own workload
- Effective interpersonal and negotiation skills
- Staff development skills
- Change management skills
- Problem solving skills
- Knowledge and experience of using NHS systems
Experience
Essential criteria- Significant experience of working in the NHS or other large, complex organisation
- Evidence of Managing/leading people/staff Experience of working with data and/or databases
- Use of Microsoft Office including Word, Excel, Access, PowerPoint
Attributes
Essential criteria- Knowledge of NHS systems and processes.
- Confident in delivering change management
Knowledge
Essential criteria- Understanding of administrative processes and procedures
- Basic understanding of patient access policies
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.
If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.
Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.
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