Outpatient Clinic Receptionist
NHS Jobs Sutton in Ashfield
KEY JOB RESPONSIBILITIES:
- Print clinic lists from Medway PAS in advance of clinic date and using Medway PAS.
- Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality.
- Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff.
- Add follow ups to review lists for partially booked.
- Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
- Ensure all clinic outcomes are recorded accurately on the day.
- Prepare admin for all clinics.
- Keep personally updated and be able to advise patients in relation to peripheral services available, i.e.
- Notify Out-patient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies.
- Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times.
- Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
- Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately dressed when on duty.
- Undertake any other duties, which may reasonably be required.
- Ensure RTT patient data is accurate at all times.
- Alert Outpatient Co-Ordinator of clinic capacity issues as they arise.
- Able to travel across sites when necessary.
Please see attached job description and person specification for further details regarding this vacancy
Nottingham University Hospitals NHS TrustsSutton in Ashfield
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