Service Manager

The Service Manager will lead the operational management of a range of mental health recovery-focused community services across Leicester and Leicestershire.

You will ensure that the care and support delivered are truly personalised and provided in accordance with agreed care plans, enabling service users to enjoy wellbeing, quality of life and develop community connections. You will promote and reinforce a culture of responsive, person-centred practice and active support across the services, with relationships based on respect and unconditional positive regard.

Your responsibilities will include recruitment and selection of staff matched to the needs of service users, management and support of a team of managers and senior staff, deployment of staff to meet the needs of service users, ensuring continuous, reliable, and consistent service delivery at all times, maximising positive outcomes for all service users, performance management, auditing and quality assurance, compliance with commissioner expectations and standards, contract management and providing excellent customer care to all stakeholders.

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas