Helpdesk Manager

apartmentLinda Taylors Ltd placeKearsley calendar_month16/11/2024

Our client, a fantastic company who are market leaders in their field, are looking to recruit a Helpdesk Manager to work from their office based in Kearsley. Working within the Facilities Team within the Support Centre, this role is offered on a full time permanent basis and is a fantastic opportunity to join the company.

This is a fantastic opportunity to join a team where you will be supported by a talented and driven team.

The Role:

The main duties for this Helpdesk Manager role will include:

Monitoring and assessing team performance

Conducting monthly 1:1s to ensure all individual targets are met

Working closely with Operations team and Regional Managers to review processes and ensure continuous improvement on all business objectives
Raising the function of the Facilities Department within the business by consistently achieving the highest standards and aiming to exceed expectations
Ensuring all company procedures are followed where appropriate
Ensuring all works are managed
Liaising with colleagues and dealing with escalations where required

Ensuring the smooth running of the Helpdesk Function

The Candidate:

The successful candidate for this Helpdesk Manager role will possess:

Previous relevant experience in a similar role
Have strong business acumen
Be able to build strong and lasting relationships with internal and external customers
Be able to prioritise and organise workloads in a fast paced environment
Have exceptional communication and customer service skills
Be a good negotiator

Strong administration and IT skills

The Package:

This Helpdesk Manager role is offered with the following:

A very competitive salary dependant on experience
Holidays rising to 30 days per year with service (plus Bank Holidays)
Annual Support Centre bonus scheme
Company car benefit
Health and wellbeing benefits
Access to various retail discounts

A recognition scheme including Support Centre Heroes and service awards

If you have all the skills and experience listed above as a Helpdesk Manager and are looking to build a career with a company where you have the opportunity to develop your skills, then please APPLY TODAY!!

As a leading recruitment agency in Swinton, Manchester, here at Linda Taylors Ltd we are continually receiving new assignments and permanent positions to work on in the Manchester, Bolton, Bury, Salford, Eccles and surrounding areas so keep a close eye on our website, Facebook, Linkedin and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.

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