Sales Support Team Lead

About Our Client

Our client is a globally recognised leader in the technology industry. With a team of over 1,000 dedicated employees, this company is committed to delivering innovative solutions and services across multiple sectors.

Job Description

What You Will Do:

• Team Leadership & Coordination:
• Lead, mentor, and motivate the Sales Support team to meet deadlines and deliver exceptional support.
• Coordinate team activities, balancing workload distribution, and prioritizing urgent tasks.
• Foster a culture of accountability, collaboration, and professional growth.
• Data Management & Process Oversight:
• Ensure accurate management of data from Salesforce and other sources, guaranteeing the integrity of reports, proposals, and customer-facing materials.
• Oversee the creation, formatting, and quality assurance of proposal templates and service documents.
• Monitor and refine workflows related to quote creation, service decommissioning, and order processes in Salesforce.
• Stakeholder Communication:
• Act as a key liaison between the team, account managers, business analysts, and other stakeholders.
• Handle escalations and provide clear, actionable solutions for data anomalies and process issues.
• Represent the team in cross-departmental meetings to communicate needs, updates, and recommendations.
• Continuous Improvement:
• Analyze team performance and identify opportunities for process improvements.
• Implement best practices and conduct training sessions for team skill development.
• Ensure adherence to company policies and support compliance with internal audits.

The Successful Applicant

What You Will Have:

Technical Proficiency:

• Advanced knowledge of MS Excel, including data entry, sorting, and formulas such as VLookup.
• Experience with Salesforce CRM (preferred) or similar systems like HubSpot.
• Attention to Detail:
• Proven ability to maintain high levels of accuracy in repetitive and detail-oriented tasks.
• Leadership & Collaboration:
• Experience leading a team in a hybrid work environment.
• Strong interpersonal skills, with the ability to engage and communicate effectively with various business levels.
• Problem Solving:
• Ability to identify, explain, and resolve anomalies in data and processes.
• Workstyle:
• Organized and capable of managing multiple priorities independently.
• Comfortable working autonomously and as part of a team.

• Opportunity to work with a global leader in the technology and telecoms industry
• Supportive and innovative working environment
• Access to the latest technologies and tools