Senior Product Manager, Fulfillment Systems (Hiring Immediately)

apartmentAmazon TA placeLondon scheduleFull-time calendar_month 

Amazon Customer Excellence Systems (ACES) is looking for a Senior Product

Manager to join us on our mission to: optimize, simplify and streamline the

management and expansion of one of the most advanced, large, complex and ever-
growing fulfillment networks in the world. We are part of the First Mile or
Customer Fulfillment operation within Amazons vast supply chain supporting
Fulfillment centres (FCs) that inbound, store, process and ship customer

orders.

We do so by building technical solutions that have a direct impact on
improving customer experience by making our processes safer, simpler and
easier for thousands of Associates and front line managers. Our solutions vary
from internal websites, low latency applications that run on devices and

workstations in our Fulfillment Centers, IoT systems and optimization models.

Customer Fulfillment is a broad domain and our organization has a good degree

of freedom regarding which projects to implement and the technologies to use.

In this team you will be able to work on brand new products, using the latest
cloud technologies. We also partner with other global tech teams and work
autonomously on their systems to improve existing capabilities or create new

ones.

Exposure to both kind of projects will allow you to have an impact on how we
delight our customers from click to delivery, while learning Amazon’s

engineering best practices.

Key job responsibilities
  • Own product strategy, feature design, and implementation across Europe for
range of ACES products partnering with an in-house technical and program
teams.
  • Handle complex product development and business management scenarios while
evaluating various trade-offs (time vs. effort vs. features)
  • Create buy-in for the product vision both internally and with key external
partners. Develop metrics and KPIs to track impact.
  • Work cross-functionally with multiple worldwide stakeholder (operations,
tech, other product teams, finance, analytics, etc.) teams to deliver
initiatives and features.
  • Own business and product success metrics through coordination across
technology, operations, and product stakeholders.
  • Gather customer feedback on product and features to drive continuous
improvement
  • Gain a deep understanding of fulfillment operations, identify and fill
product gaps and generate new ideas that improve customer experience, operator

productivity and drive growth.

About the team
The ACES (Amazon Customer Excellence System) team owns the standards for
process, training, equipment, and building layout for Amazon’s European
Fulfillment Center network. We lead large scale programs that drive
operational improvement and support other teams in Amazon to deliver improved

solutions and expand the network.

### BASIC QUALIFICATIONS
  • Bachelors degree
  • Experience blending product and program management skills to execute
strategic initiatives about process creation, standardization, and improvement
  • Experience owningdriving roadmap strategy and definition
  • Experience as a product manager or owner
  • Strong numerical and analytical abilities with experience using qualitative

and quantitative skills to develop product program strategies

### PREFERRED QUALIFICATIONS
  • Experience owning technology products
Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https:www.amazon.jobsenprivacy_page) to know more about

how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of race, national

origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with

disabilities who would like to request an accommodation, please visit

https:www.amazon.jobscontentenhow-we-hireaccommodations.

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