Housing Officer

• Hourly Rate: £12.93 (PAYE)
• Location: Sheffield City Centre
• Job Type: Full-time, Office-based

We are seeking an Accommodation & Support Matching Officer to join a leading public sector team dedicated to assisting homeless individuals in Sheffield. This role is crucial in matching vulnerable people with appropriate emergency accommodation and requires a compassionate and proactive approach.

Day-to day of the role:

• Match homeless individuals with emergency accommodation options such as hotels, hostels, and supported accommodation.
• Engage empathetically with vulnerable clients, understanding their needs and circumstances.
• Maintain regular communication with accommodation providers to manage current placements effectively.
• Update and manage the system with accurate tenant details and placement dates.
• Work collaboratively within a supportive team environment to ensure seamless service delivery.

Required Skills & Qualifications:

• Confidence in handling phone communications with vulnerable individuals.
• Strong communication and interpersonal skills.
• Proficient IT skills and the ability to quickly learn new systems.
• High level of accuracy and attention to detail.
• Experience in a fast-paced, customer-focused environment.
• Ability to manage challenging situations and difficult customers effectively.

Benefits:

• Access to a dedicated consultant who will provide ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

This position offers a fantastic opportunity to enter the housing sector and begin a rewarding career in the public sector. If you are passionate about making a difference and possess the required skills, please apply today for an immediate interview.

Apply online today with an up-to-date CV.