Housing Officer

A reputable Social Housing provider that provides a safe housing community for the residents of Leeds is looking to add an experienced housing liaison officer to their team to look after the residents in the South East area of the city.

• Liaison and Communication:
• Coordinate with tenants before, during, and after property installations or maintenance work.
• Schedule and confirm appointments with tenants for various services.
• Maintain open communication channels with site management, contractors, and tenants.
• Address tenant enquiries, concerns, and feedback promptly.

• Experience of excellent, face to face customer service experience
• Experience of successful and effective collaborative working, internally and with external agencies, to achieve goals.
• Demonstrable work with SMART objectives and proactively striving to exceed performance targets set.
• A good level of digital competency.
• Demonstrable experience of responding sensitively to a diverse client group
• Understanding of social housing.

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