[ref. a01328801] Resident Liaison Officer

To provide information and support for tenants and leaseholders whose home are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.

DESCRIPTION OF DUTIES:

• Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
• Liaise with and set the standard for contractors and their RLO’s (and where appropriate consultants) engaging with residents.
• Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects.
• Agree with contractors the resident’s information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
• Coordinate the temporary or permanent re-housing of residents, where necessary.
• Advise Project Managers of the likely effects of capital works on residents.
• Provide information, and assistance to leaseholders concerning their obligations to contribute to the cost of major works thorough service charge payments.
• Liaise with contractors, external agencies and SHP

• Knowledge of current developments in housing policy and customer service.
• Experience of working in social housing, local government or customer-service environments
• Demonstrable experience of working with tenants and leaseholders whose homes are undergoing major building works.
• Knowledge and application of Project Management principles

• Initial 3 to 6 month ongoing contract with the opportunity to extend
• PAYE via Umbrella
• Monday to Friday 9am to 5pm

If you are interested in this position AND meet the requirements, APPLY NOW!