Customer Service Advisor - Scottish Widows
SALARY: £ 24,539- £ 25,830
LOCATION: Edinburgh, Port Hamilton Office
HOURS:
- Full
- time - 35 hours.
- Friday, 7 hours per day between 8am
- 6pm on a shift pattern.
WORKING PATTERN: Our work style is Hybrid, which involves spending at least two days, or 40% of your working week, in our Edinburgh office. This will be agreed by your Line Manager.
START DATE: 6th January 2025
About this opportunity
Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!
We support their needs (whatever they are) driven by a clear purpose to Help Britain Grow with Purpose.
As a Customer Service Advisor, you'll be handing complex enquiries. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them. We put the customer at the heart of everything we do and will provide great training* to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.
[*Training is full time for 8 weeks working from our modern Edinburgh city centre office, leading to the hybrid role.]
At Scottish Widows we provide critical services to millions of Lloyds Banking Group's Life, Pensions, Investments and General Insurance customers. This vacancy is based in our Workplace Savings Team where you'll primarily focus on dealing with customer queries by telephone or completing a number of core admin tasks.
- You'll learn to act with skill and diligence - treating customers sensitively and caring about helping them move forward with their futures.
- You'll possess good attention to detail and grow the confidence to spot and call out areas we can improve our customers' journeys and experiences
- You'll enjoy collaborating closely with colleagues, adding to a caring environment where all colleagues feel encouraged and valued.
- You'll be prepared to work hard with your passion for delivering excellent customer service
Why Lloyds Banking Group
Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too…
What you'll need
You'll want to put customers first - taking ownership of their queries, establishing rapport quickly and providing the highest level of customer experience.
You will be comprehensively trained on our systems and procedures, but we are looking for candidates who can demonstrate empathy and prioritise the needs of a vulnerable customer.
It's a role that suits people who take ownership of personal development and can adapt to change as well as learn about products and follow processes.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.
We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days' holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Apply today and find out more